1
Wayne A Davidson, Diana S Winter: Telephone agent call management system. AT&T Bell Laboratories, Peter Visserman, Werner Ulrich, October 29, 1991: US05062103 (133 worldwide citation)

A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance a ...


2
Davidson Wayne Alan, Winter Diana Schlag: Telephone agent call management system.. American Telephone & Telegraph, July 4, 1990: EP0376517-A2 (32 worldwide citation)

A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance a ...


3
Wayne Alan Davidson, Diana Schlag Winter: Telephone agent call management system. Lucent Technologies, Werner Ulrich, August 13, 2002: US06434121 (29 worldwide citation)

A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance a ...


4
Davidson Wayne Alan, Winter Diana Schlag: Systeme de gestion dappels pour postes telephoniques, Telephone agent call management system. American Telephone And Telegraph Company, KIRBY EADES GALE BAKER, January 24, 1995: CA2108381

AbstractAn automatic call distributing system for automatically distributingtelephone calls placed over a network to one of a number of agent stations connectedto the network via network service interfaces and providing agent status messages tothe network. The system includes a receiver connected vi ...


5
Davidson Wayne Alan, Winter Diana Schlag: Systeme de gestion dappels pour agents utilisant le telephone, Telephone agent call management system. American Telephone And Telegraph Company, KIRBY EADES GALE BAKER, April 26, 1994: CA2004275

Abstract A computer connected to an ISDN central office switch via an ISDNdigital subscriber line, provides management information regarding activities of aplurality of telephone agents. The computer has shared call appearances with anumber of telephone agent stations and receives shared call appear ...