1
Warren E Bernard, Philip A Jacobson: System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products. MCI Communications Corporation, June 29, 1999: US05918213 (932 worldwide citation)

An automated product purchasing system allows purchasers to order products via a remote communications medium without having to speak to a sales representative or other human operator. According to the invention, purchasers access the automated product purchasing system and browse among the selectio ...


2
Steven M Hoffberg: Agent training sensitive call routing system. Steven M Hoffberg Esq, Ostrolenk Faber, April 25, 2017: US09635177 (3 worldwide citation)

A call-management method and system for distributing calls to agents, wherein each agent has a profile, e.g., defining agent skills, efficiency, etc. The call center management system implements an algorithm for selecting an agent to receive a call to optimize caller utility, call center efficiency, ...