1
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Promoting caller voice browsing in a hold queue. International Business Machines Corporation, Mark S Walker, Amy J Pattillo, July 11, 2006: US07076051 (91 worldwide citation)

A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at leas ...


2
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Promoting caller voice browsing in a hold queue. International Business Machines Corporation, Cynthia S Byrd, Internal Business Machines, June 12, 2003: US20030108184-A1

A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at leas ...