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Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Managing caller profiles across multiple hold queues according to authenticated caller identifiers. International Business Machines Corporation, Mark S Walker, Amy J Pattillo, September 5, 2006: US07103172 (108 worldwide citation)

A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated wi ...


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Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Managing caller profiles across multiple hold queues according to authenticated caller identifiers. International Business Machines Corporation, Cynthia S Byrd, International Business Machines, June 12, 2003: US20030108162-A1

A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated wi ...