1
Aleksander Szlam, James W Crooks Jr, Curtis G Marks: Customer account online servicing system. Inventions, Jones Askew & Lunsford, January 10, 1989: US04797911 (271 worldwide citation)

A method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed. A mainframe computer (16) contains customer or potential customer account information such as customer name, customer telephone number, custome ...


2
Szlam Aleksander, Marks Curtis B, Crooks James W Jr: Customer account online servicing system.. Inventions, December 21, 1988: EP0295837-A2 (26 worldwide citation)

A method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed. A mainframe computer (16) contains customer or potential customer account information such as customer name, customer telephone number, custome ...


3
Steven M Hoffberg: Agent training sensitive call routing system. Steven M Hoffberg Esq, Ostrolenk Faber, April 25, 2017: US09635177 (3 worldwide citation)

A call-management method and system for distributing calls to agents, wherein each agent has a profile, e.g., defining agent skills, efficiency, etc. The call center management system implements an algorithm for selecting an agent to receive a call to optimize caller utility, call center efficiency, ...


4

5
Szlam Aleksander, Marks Curtis G, Crooks James W Jr: Systeme de traitement en direct de comptes-clients, Customer account online servicing system. Cim, FINLAYSON & SINGLEHURST, July 20, 1993: CA1320580

"CUSTOMER ACCOUNT ONLINE SERVICING SYSTEM " AbstractA method and an apparatus for direct andimmediate updating of customer account information,handling inquiries, and initiating communications isdisclosed. A mainframe computer (16) contains customeror potential customer account information such as c ...


6

7