1
William T Baker Jr, Charles M Buffum, Charles H Jolissaint, Gregg W Kerlin: Coordinated transfer of voice and information through a digital switch. International Business Machines, Keith Stephens, Saul Seinberg, February 14, 1989: US04805209 (70 worldwide citation)

In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the ca ...


2
Baker William Thomas Jr, Buffum Charles Michael, Jolissaint Charles Henry, Kerlin Gregg William: Coordinated transfer of voice and information through a digital switch.. Ibm, June 14, 1989: EP0320426-A1

In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the ca ...


3
Buffum Charles Michael, Baker Willliam Thomas Jr, Jolissaint Charles Henry, Kerlin Gregg William: Transfert coordonne des transmissions telephoniques et des transmissions de donnees dans un commutateur numerique, Coordinated transfer of voice and information through a digital switch. International Business Machines Corporation, BARRETT BP, June 30, 1992: CA1304483

Abstract In many business applications, data about aclient is created and entered on an agent's dataterminal during a teleconference with the client.Often, it is necessary to transfer the client to aspecialist during the course of the conversation.This invention describes a method of transferringthe ...