1
Michael G Lee: Call features for automatic call distribution system. Nortel Networks, August 14, 2007: US07257217 (19 worldwide citation)

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...


2
Lee Michael C G: Call features for automatic call distribution system. Nortel Networks, July 4, 2001: EP1113655-A2 (4 worldwide citation)

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...


3
Michael C G Lee: Call features for automatic call distribution system. Mortel Networks, February 8, 2011: US07885400

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...


4

5
Michael CG Lee: Call features for automatic call distribution system. Docket Clerk, April 17, 2008: US20080089508-A1

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...


6
Michael CG Lee: Call features for automatic call distribution system. April 28, 2011: US20110096918-A1

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...


7
LEE MICHAEL C G: CARACTERISTIQUES DAPPEL POUR SYSTEME DE DISTRIBUTION DAPPELS, CALL FEATURES FOR AUTOMATIC CALL DISTRIBUTION SYSTEM. Nortel Networks, ROCKSTAR BIDCO, BORDEN LADNER GERVAIS, July 8, 2014: CA2689783

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...