1
Peter E Costello, Lawrence D Fossett, Michael S Lane, Terrence T Quin, Nicholas K Smith: ACD Management information system. AT&T Bell Laboratories, David H Tannenbaum, April 9, 1985: US04510351 (215 worldwide citation)

There is disclosed an ACD management information system which tracks attendant work performance without regard to the actual station at which the attendant is operating. The system also monitors non-ACD work states and provides individualized status reports based upon temporarily stored limit criter ...


2
Costello Peter Earle, Fossett Lawrence Duane, Lane Michael Stephen, Quin Terrance Thomas, Smith Nicholas Kimbrough: Acd management information system. Western Electric Co, May 10, 1984: GB2129255-A (5 worldwide citation)

A management information system (200) for automatic call distribution system (SS1) which tracks attendant work performance without regard to the actual station at which the attendant (S1-1) is operating. The system also monitors non-automatic call distribution work states and provides individualized ...


3
Costello Peter Earle, Fossett Lawrence Duane, Lane Michael Stephen, Quin Terrance Thomas, Smith Nicholas Kimbrough: Acd management information system. At & T Technologies, July 9, 1986: GB2169473-A (5 worldwide citation)

A management information system (200) for automatic call distribution system (SS1) which tracks attendant work performance without regard to the actual station at which the attendant (S1-1) is operating. The system also monitors non-automatic call distribution work states and provides individualized ...


4
Costello Peter E, Fossett Lawrence D, Lane Michael S, Quin Terrence T, Smith Nicholas K: Systeme dinformation pour la gestion daa, Acd management information system. Western Electric Company Incorporated, KIRBY EADES GALE BAKER, July 8, 1986: CA1207414 (2 worldwide citation)

- 32 - ACD MANAGEMENT INFORMATION SYSTEM Abstract There is disclosed an ACD management informationsystem which tracks attendant work performance withoutregard to the actual station at which the attendant isoperating. The system also monitors non-ACD work statesand provides individualized status repo ...


5
Costello Peter Earle, Fossett Lawrence Duane, Lane Michael Stephen, Quin Terrence Thomas, Smith Nicholas Kimbrough: Acd management information system.. Western Electric Co, November 21, 1984: EP0125279-A1

A management information system (200) for automatic call distribution system (SS1) which tracks attendant work performance without regard to the actual station at which the attendant (S1-1) is operating. The system also monitors non-automatic call distribution work states and provides individualized ...


6
Acd management information system. May 10, 1984: WO/1984/001871

A management information system (200) for automatic call distribution system (SS1) which tracks attendant work performance without regard to the actual station at which the attendant (S1-1) is operating. The system also monitors non-automatic call distribution work states and provides individualized ...