1
G Wayne Andrews, Steven H Webber, James P Kelly, Lawrence E Johnson, Jerry A Stern, Vincent J Milano Jr, Charles R Davis: Communications system using a central controller to control at least one network and agent system. GeoTel Communications, Hayes Soloway Hennessey Grossman & Hage, August 13, 1996: US05546452 (260 worldwide citation)

A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management fo ...


2
G Wayne Andrews, Steven H Webber, James P Kelly, Lawrence E Johnson, Jerry A Stern, Vincent J Milano Jr, Charles R Davis: Communications system using a central controller to control at least one network and agent system. Geotel Communications, Hayes Soloway Hennessey Grossman & Hage P C, December 8, 1998: US05848143 (238 worldwide citation)

A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management fo ...


3
G Wayne Andrews, Steven H Webber, James P Kelly, Lawrence E Johnson, Jerry A Stern, Vincent J Milano Jr, Charles R Davis: Communications system and method for operating same. Geotel Communications, Hayes Soloway Hennessey Grossman & Hage P C, March 2, 1999: US05878130 (162 worldwide citation)

A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management fo ...