1
Scott D Beechuk, Orjan N Kjellberg, Larry P G Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M Khubchandani, Jill Blue Lin, Mustafa O Al Alami, Jason A Ellis, Christopher A Myers, Vahn K Phan, Chitra Gulabrani: Computer implemented methods and apparatus for feed-based case management. salesforce com, Weaver Austin Villeneuve & Sampson, October 1, 2013: US08549047 (37 worldwide citation)

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database s ...


2
Benjamin Snyder, Vahn K Phan, Mustafa O Al Alami, Jason Aaron Ellis: Computer implemented methods and apparatus for managing agent workload in a customer service environment. salesforce com, Weaver Austin Villeneuve & Sampson, July 19, 2016: US09398156 (7 worldwide citation)

Disclosed are methods, apparatus, systems, and computer-readable storage media for managing customer service agent workload in a customer service environment. In some implementations, one or more servers receive a communication associated with a customer case item. The one or more servers determine ...


3
Scott D Beechuk, Orjan N Kjellberg, Larry P G Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M Khubchandani, Jill Blue Lin, Mustafa O Al Alami, Jason A Ellis, Christopher A Myers, Vahn K Phan, Chitra Gulabrani: Computer implemented methods and apparatus for feed-based case management. salesforce com, Weaver Austin Villeneuve & Sampson, January 12, 2016: US09235614 (6 worldwide citation)

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database s ...


4
Scott D Beechuk, Orjan N Kjellberg, Larry P G Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M Khubchandani, Jill Blue Lin, Mustafa O Al Alami, Jason Aaron Ellis, Christopher A Myers, Vahn K Phan, Chitra Gulabrani: Computer implemented methods and apparatus for feed-based case management. salesforce com, Weaver Austin Villeneuve & Sampson, March 21, 2017: US09600510

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database s ...