1
Nicholas J Elsey, Michael A Kepler, Timothy A Timmins, Michael T Samudio: Technique for providing personalized information and communications services. Metro One Telecommunications, Kaye Scholer, June 17, 2008: US07388950 (265 worldwide citation)

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services incl ...


2
Nicholas J Elsey, Michael A Kepler, Timothy A Timmins, Michael T Samudio: Technique for providing personalized information and communications services. Grape Technology Group, Sofer & Haroun, March 3, 2009: US07499537 (248 worldwide citation)

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services incl ...


3
Nicholas J Elsey, Michael T Samudio, Timothy A Timmins: Technique for effectively providing concierge-like services in a directory assistance system. Metro One Telecommunications, Kaye Scholer, August 10, 2004: US06775371 (173 worldwide citation)

Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is ...


4
Patrick M Cox, Adrian P Powell, Paul W Filliger, Michael A Kepler, Timothy A Timmins: Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page. Metro One Telecommunications, Pennie & Edmonds, February 16, 1999: US05873032 (82 worldwide citation)

A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call con ...


5
Timothy A Timmins: Technique for attributing communication call transactions to user affiliations and adjusting billings thereof. Metro One Telecommunications, Kaye Scholer, November 9, 2004: US06816580 (63 worldwide citation)

In prior art, a user can access a particular information assistance service provider only through the carrier contracting the particular provider by dialing special digits recognized by the carrier's switches. In accordance with the invention, an independent telephone number is assigned to the ...


6
Patrick M Cox, Adrian P Powell, Paul W Filliger, Michael A Kepler, Timothy A Timmins: Method and system for personalized directory assistance services. Metro One Telecommunications, Pennie & Edmonds, October 12, 1999: US05966437 (55 worldwide citation)

A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call con ...


7
Timothy A Timmins, John S Miller, Christopher A Huey, Philip A Ljubicich, Karen L Johnson: Technique for assisting a user with information services at an information/call center. Sofer & Haroun, May 25, 2010: US07724878 (39 worldwide citation)

A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service ...


8
Timothy A Timmins, John S Miller, Christopher A Huey, Philip A Ljubicich, Karen L Johnson: Technique for assisting a user with information services at an information/call center. Grape Technology Group, Sofer & Haroun, March 4, 2014: US08666035 (25 worldwide citation)

A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the fi ...


9
Adam J McGrath, Nicholas J Elsey, A Peter Powell, Paul W Filliger, Michael A Kepler, Timothy A Timmins, Patrick M Cox: Method for providing enhanced directory assistance upon command using out-of-band signaling. Metro One Telecommunications, Kaye Scholer, September 30, 2003: US06628772 (18 worldwide citation)

A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 s ...


10
Timothy A Timmins, John S Miller: Personalized voice applications in an information assistance service. Grape Technology Group, Sofer & Haroun, August 2, 2011: US07991129 (10 worldwide citation)

To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistance services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speec ...