1
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent. The New Brunswick Telephone Company, Burns Doane Swecker & Mathis, March 16, 1999: US05884032 (773 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


2
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contract channel changing system using voice over IP. Burns Doane Swecker & Mathis L, October 30, 2001: US06311231 (110 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


3
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contact channel changing system over IP. Innovatia, Burns Doane Swecker & Mathis L, December 23, 2003: US06668286 (57 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


4
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via contact channel changing system. Innovatia, Buchanan Ingersoll & Rooney, January 2, 2007: US07159043 (4 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web ) ...


5
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contact channel changing system. Pragmatus Telecom, Buchanan Ingersoll & Rooney PC, May 7, 2013: US08438314 (1 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


6
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contact channel changing system. Innovatia, Burns Doane Swecker & Mathis L, March 25, 2004: US20040059841-A1

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web ) ...


7
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contact channel changing system. Innovatia, Buchanan Ingersoll & Rooney PC, April 12, 2007: US20070083678-A1

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


8
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: Method and system for coordinating data and voice communications via customer contract channel changing system using voice over IP. William L Mathis, Burns Doane Swecker & Mathis, March 14, 2002: US20020032809-A1

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...