1
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, June 3, 2014: US08745272 (35 worldwide citation)

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing contextual information via a user interface provided in a web browser. The user interface may display a plurality of components including a first compon ...


2
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, December 16, 2014: US08914539 (11 worldwide citation)

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface c ...


3
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, March 17, 2015: US08984409 (10 worldwide citation)

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing information entered via a user interface provided in a web browser on a display device of a client machine in communication with a server. The user int ...


4
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, November 28, 2017: US09830054 (2 worldwide citation)

Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from on ...


5
Marco S Casalaina, Jason A Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, May 15, 2018: US09971482

Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an app ...


6
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service cloud console. salesforce com, Weaver Austin Villeneuve & Sampson, October 16, 2018: US10101883

Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user i ...


7
Eric Moore, Sutthipong Thavisomboon, Yuseung Kim, Bryan Hart, Jaroslaw Kozieronek: Methods and systems for facilitating customer support using a social post case feed and publisher. salesforce com, Lorenz & Kopf, May 15, 2018: US09972015

Methods and systems are provided for integrating social media channels into a customer service management (CRM) portal. The method includes receiving data for a consumer post, parsing the data into a social post object and a social persona object, creating a case from the objects, and displaying the ...


8
Eric Moore, Sutthipong Thavisomboon, Yuseung Kim, Bryan Hart, Jaroslaw Kozieronek: Methods and systems for facilitating customer support using a social post case feed and publisher. salesforce com, Lorenz & Kopf, November 13, 2018: US10127560

Methods and systems are provided for responding to customer posts on a plurality of social media channels from a customer service portal of a Customer Relationship Management (CRM) system of an organization. A retrieval system can retrieve, based on one or more rules specified by a rules engine, dat ...


9
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service Cloud Console. Salesforcecom, September 15, 2011: US20110225232-A1

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing contextual information via a user interface provided in a web browser. The user interface may display a plurality of components including a first compon ...


10
Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss: Service Cloud Console. Salesforcecom, September 15, 2011: US20110225233-A1

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface c ...