1
Thomas Lee Adams, Xiaolian Yang Bi, Gordon Lynn Blumenschein, Nancy Ann Book, Rodney T Brand, Susanne Marie Crockett, Laura Kay Culli, Mary Louise Hardzinski, Michael Albert Machacek, Thomas Joseph McBlain, John Wesley Moss, Stephen Mark Mueller, Karen Jeanne Pelletier, Richard Everett Sabinson, Paul Wilczynski, Elizabeth Goldwyn Gibson: System and method for implementing and accessing call forwarding services. SBC Technology Resources, Greenblum & Bernstein, October 7, 2003: US06631186 (236 worldwide citation)

A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a su ...


2
Susanne Marie Crockett, Gordon Lynn Blumenschein, James Daniel Kovarik, Kenneth Robert Stroud, Dianna Inara Tiliks, William R Trost, Paul H Vlasek, Scott Ryan Watry, Thomas Joseph McBlain: Method and system for presenting customized call alerts in a service for internet caller identification. SBC Properties, Greenblum & Berstein, April 6, 2004: US06718021 (128 worldwide citation)

An advanced intelligent network (AIN) based system and method that allows a subscriber connected to the Internet to receive customized call alerts and caller identification information concerning an incoming telephone call. Using client software, the subscriber associates telephone numbers to sound ...


3
John Wesley Moss, Dianna Inara Tiliks, Susanne Marie Crockett, Carol Shifrin Gruchala, Nancy Ann Book: Method and system for providing enhanced caller identification information for subscribers that interface via private trunk groups. SBC Properties, Brinks Hofer Gilson & Lione, October 19, 2004: US06807267 (59 worldwide citation)

A system and method deliver audible caller identification information when standard Caller ID information is invalid or can not be provided, even when the called party connects to the network by private trunk group facilities. In one disclosed embodiment, a trunk group trigger associated with the ca ...


4
Dianna Inara Tiliks, Susanne Marie Crockett, Nancy Ann Book, Carol Shifrin Gruchala, John Wesley Moss: System and method for restricting and monitoring telephone calls. SBC Properties, Greenblum & Bernstein, December 26, 2006: US07155001 (31 worldwide citation)

A telecommunications service controls and monitors telephone calls by storing at a service control point (SCP) restricted telephone numbers and priority telephone numbers. Upon receiving call data relating to a call between a subscriber telephone number and an outside telephone number, the SCP deter ...


5
Susanne Marie Crockett, Thomas Joseph McBlain, Vanessa Besteda Jackson, Bruce Edward Stuckman, Karen Jeanne Pelletier: Method and apparatus for enhanced call routing in a telecommunication system. SBC Properties, Brinks Hofer Gilson & Lione, August 29, 2006: US07099453 (22 worldwide citation)

A method for routing calls in a telecommunication system includes detecting data for a call from a calling party to a called party, providing a menu of options to the calling party and routing the call in accordance with information about the calling party, information about the called party or a me ...


6
Susanne Marie Crockett, Dianna Inara Tiliks, Gordon Lynn Blumenschein, James Daniel Kovarik, Scott Ryan Watry, Kenneth Robert Stroud: Voice enhancing for advance intelligent network services. AT&T Knowledge Ventures, Greenblum & Bernstein, January 8, 2008: US07317787 (21 worldwide citation)

A service includes verbally editing at least one parameter of a subscriber's advanced intelligent network (AIN) service using speech recognition functionality of an intelligent peripheral. A call is received from the subscriber at a switch, including a dialed number for editing the AIN service. A co ...


7
Susanne Marie Crockett, Nancy Ann Book: Voice extensible markup language-based announcements for use with intelligent network services. AT&T Knowledge Ventures, Greenblum & Bernstein, March 4, 2008: US07340043 (18 worldwide citation)

An advanced intelligent network (AIN) telephony service provided in a public switched telephone network (PSTN) is controlled based on instructions from a subscriber, browsing a packet switched data network using a voice browser. A voice extensible markup language (VXML) platform is connected to a we ...


8
Susanne Marie Crockett, James Thomas Maciejewski, Claude Lee Harrington, Nancy Ann Book, Mary Louise Hardzinski, Robert Wesley Bossemeyer Jr, Thomas Joseph McBlain: Method and system for providing enhanced call waiting. Ameritech Corporation, Brinks Hofer Gilson & Lione, October 14, 2003: US06633634 (14 worldwide citation)

A method and system are disclosed for providing an enhanced call waiting message to a customer when the customer is busy on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with ...


9
Dianna Inara Tiliks, Carol Shifrin Gruchala, Susanne Marie Crockett, John Wesley Moss, Nancy Ann Book, William M Moy: System and method for generating call records based on account codes. SBC Properties, Greenblum & Bernstein, September 14, 2004: US06792089 (13 worldwide citation)

However, the current call detail record system has certain drawbacks. For example, specific billing information is ordinarily tracked and available for calls made from one local access and transport area (LATA) to another (i.e., interLATA or long distance calls). Billing and usage information for ca ...


10
Thomas Lee Adams, Xiaolian Yang Bi, Gordon Lynn Blumenschein, Nancy Ann Book, Rodney T Brand, Susanne Marie Crockett, Laura Kay Culli, Mary Louise Hardzinski, Michael Albert Machacek, Thomas Joseph McBlain, John Wesley Moss, Stephen Mark Mueller, Karen Jeanne Pelletier, Richard Everett Sabinson, Paul Wilczynski, Elizabeth Goldwyn Gibson: System and method for implementing and accessing call forwarding services. AT&T Labs, Greenblum & Bernstein, July 10, 2007: US07242754 (12 worldwide citation)

A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscri ...