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Thomas H Butts, Stuart H Burris Jr, Stephen J Clark, Eric P Armstrong, Daniel B Kuhn, Stanley M Ratliff, Mohammad K Sharif, Gene E Toye: Server and web browser terminal emulator for persistent connection to a legacy host system and method of operation. OpenConnect Systems Incorporated, Baker & Botts L, May 19, 1998: US05754830 (329 worldwide citation)

A computer network environment (10) allowing connection of a client system (36) to a legacy host system (18,19) using a server (26) is provided. The computer network environment (10) includes a legacy host system (18,19) having TCP/IP connectivity. The legacy host system (18,19) is operable to suppo ...


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Eric P Armstrong, Stuart H Burris Jr, Christopher Raymond Houck: Modeling interactions with a computer system. Openconnect Systems Incorporated, Baker Botts L, June 2, 2015: US09047269 (1 worldwide citation)

In certain embodiments, a method for modeling interactions with a computer system includes collecting interaction information for each of a number of interaction sessions with a computer system, each interaction session being associated with a corresponding agent system and including one or more sta ...


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Christopher Raymond Houck, Edward M Peters, Stuart H Burris Jr, Eric P Armstrong: System and method of analyzing business process events. Openconnect Systems Incorporated, Baker Botts L, September 10, 2013: US08533743

A method includes receiving a plurality of events that each include a plurality of associated attributes, analyzing the plurality of associated attributes in order to identify at least two or more related events, determining a time associated with each of the at least two or more related events from ...