1
Ari Sonesh, Stephen Dellutri: Multimedia telecommunication automatic call distribution system. CosmoCom, Dickstein Shapiro Morin & Oshinsky, April 4, 2000: US06046762 (260 worldwide citation)

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different ...


2
Ari Sonesh, Stephen Dellutri: Multimedia telecommunication automatic call distribution system using internet/PSTN call routing. Cosmocom, Dilworth & Barrese, September 2, 2003: US06614783 (144 worldwide citation)

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different ...


3