1
Ganesh Sundaram
Gongyuan Yao, William Miller, Lee Shombert, Fang Gao, John Diab, Ravi Singhal, Stephane Muszynski, Ganesh Sundaram, Thomas Eric Ryle, Hitesh Amin: Method and system for supporting distance extension in networks having Y-cable protection. Cisco Technology, Cindy Kaplan, July 21, 2009: US07565442 (2 worldwide citation)

A method and system for communicating state information between a local device and a remote device across a transport network is disclosed. Each of the local and remote devices operate independently from one another and at least one of the devices is configured for one-way traffic protection. The me ...


2
Stephane Muszynski, James Rainville: Online monitoring for customer service. Oracle International Corporation, Miles & Stockbridge P C, September 9, 2014: US08832210 (3 worldwide citation)

A system can monitor online services based on conditions that can be selected by an administrator. The system can identify and select messages from within the online services. The system can then transform the selected messages into a specific format and forward the transformed messages to an agent ...


3
Stephane MUSZYNSKI: Offline conversion reporting. Art Technology Group, October 18, 2012: US20120265567-A1

A system can report an occurrence of an offline conversion with respect to an electronic commerce system. The system can then correlate information of the offline conversion with information comprised in one or more communication records to determine whether the offline conversion occurred as a resu ...