1
James Gordon Nies, Simon Shvarts, Joseph Watson: System and method for integrated workforce and analytics. Verint Americas, March 12, 2013: US08396732 (21 worldwide citation)

Systems and methods of integrating workforce management and contacts analysis are disclosed. An exemplary method comprises receiving content data derived from classification of a plurality of recorded agent contacts. The contact content data is correlated with past time period. The method also compr ...


2
Shmuel Korenblit, Simon Shvarts, James Gordon Nies, Ari Volcoff: Systems and methods for context drilling in workforce optimization. Verint Americas, Lawrence A Aaronson PC, May 24, 2011: US07949552 (19 worldwide citation)

The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitorin ...


3
Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh, Serdar Uckun, Jason Fama, Edward Reusser, Gregory Fichtenholtz, Simon Shvarts: Method and system for concurrent error identification in resource scheduling. Blue Pumpkin Software, Courtney Staniford & Gregory, October 25, 2005: US06959405 (12 worldwide citation)

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resour ...


4
Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu: Systems and methods for integrating outsourcers. Verint Americas, February 9, 2010: US07660406 (7 worldwide citation)

Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first ...


5
Jason Fama, Simon Shvarts, Joseph Watson, Jeff Iannone: System and method for integrated workforce and quality management. Verint Americas, December 11, 2012: US08331549 (6 worldwide citation)

Methods and systems are presented for integrating workforce management and quality monitoring. In one embodiment, the method comprises the steps of: receiving information about a skill; capturing a plurality of contacts made by an agent; receiving an evaluation of the contacts; and updating the skil ...


6
Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu: Systems and methods for scheduling contact center agents. Verint Americas, February 9, 2010: US07660407 (5 worldwide citation)

Systems and methods for scheduling contact center agents are provided. In this regard, a representative method includes: receiving information corresponding to work schedules and skills of agents of a remote contact center that shares contacts with a local contact center; correlating the skills with ...


7
Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh, Serdar Uckun, Jason Fama, Edward Reusser, Gregory Fichtenholtz, Simon Shvarts: Method and system for concurrent error identification in resource scheduling. Witness Systems, Thomas Kayden Horstemeyer & Risley, October 9, 2007: US07281173 (2 worldwide citation)

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resour ...


8
Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh, Serdar Uckun, Jason Fama, Edward Reusser, Gregory Fichtenholtz, Simon Shvarts: Method and system for concurrent error identification in resource scheduling. Verint Americas, July 6, 2010: US07752508

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resour ...


9
Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu: Systems and methods for scheduling contact center agents. Witness Systems, Andrus Intellectual Property Law, April 22, 2014: US08705723

Systems and methods for scheduling workforces are provided. In this regard, a representative method includes: generating a forecast requirement related to a volume of work to be handled by a first workforce and a second workforce, wherein the second workforce is remote from the first workforce; gene ...


10
Shmuel Korenblit, Simon Shvarts, James Gordon Nies: Systems and methods for context drilling in workforce optimization. Thomas Kayden Horstemeyer & Risley, August 23, 2007: US20070195944-A1

The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitorin ...



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