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Shmuel Shaffer, William Joseph Beyda: Apparatus and method for automated event notification. Siemens Information and Communication Networks, July 25, 2000: US06094681 (341 worldwide citation)

A method and system for automatically providing remote notification of a locally detected event includes receiving data and analyzing the content of the data using a data filter of a computer. The data filter is configured to detect an indication of a predetermined event within the data. If the even ...


2
Shmuel Shaffer, William Joseph Beyda, Paul Bonomo: Method and system for determining the location for performing file-format conversions of electronics message attachments. Siemens Information and Communication Networks, July 18, 2000: US06092114 (251 worldwide citation)

A method and system for exchanging electronic messages, such as email messages, include isolating personal computers and other client devices from the process of converting a message attachment from one file format to a second file format. File-format conversions are out-tasked to enhance file acces ...


3
William J Beyda, Shmuel Shaffer, Paul Bonomo: Method and system for management of message attachments. Siemens Information and Communication Networks, August 14, 2001: US06275850 (219 worldwide citation)

A method and system provide user management of electronic message transmissions between servers and client devices, particularly transmissions of files attached to electronic messages. The method and system operate to transfer selected attached files to and from a client device. When accessing elect ...


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Shmuel Shaffer, William J Beyda, Randall P Wuerfel: Method and system for enabling queue camp-on for skills-based routing. Siemens Information & Communication Networks, April 8, 2003: US06546087 (188 worldwide citation)

In an automated call management method and system, automated processing is used to collect customer information that enables skills-based call routing and a camp-on approach to efficiently handling calls. The customer information is preferably acquired through use of a web-compatible form that is su ...


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Shmuel Shaffer, David Weiss, Jay Casuba: Method for constructing adaptive packet lengths in a congested network. Siemens Information and Communication Networks, Heather S Vance, December 14, 1999: US06003089 (166 worldwide citation)

In a network, the efficiency of data transfer is improved. The network includes packets of data (100, 120). The invention begins by preserving an original packet (100). A larger packet (140) is then constructed by combining two packets (100, 120). Either the original packet (100) or the larger packe ...


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Shmuel Shaffer, William J Beyda: Methods and system for providing data and telephony security. Siemens Information and Communication Networks, November 7, 2000: US06145083 (164 worldwide citation)

A method and system for providing security for a computing device include resolving conflicts between a password-protected screen saver and communication notification capabilities by selectively enabling access to specific communications when the computing device is in a locked mode. The screen save ...


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Shmuel Shaffer, William J Beyda: Apparatus and method for calendar based call routing. Siemens Information and Communication Networks, November 5, 2002: US06477374 (157 worldwide citation)

A telecommunications system is provided whereby call routing may be based on a pre-programmed calendar of time-date associations. Moreover, the routing may be selective, based on caller-identification information. In particular, when a call arrives at a messaging server (


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Shmuel Shaffer, William Joseph Beyda: Method and device for device-to-device enablement of camp-on capability. Siemens Information & Communication Networks, December 31, 2002: US06501750 (151 worldwide citation)

A notification method for providing camp-on capability includes utilizing device-to-device signal exchanges via a data network. As a result, the camp-on capability may be enabled at a called communication device by means of a signal sent from a calling communication device. In the preferred embodime ...


10
Shmuel Shaffer, William J Beyda: Automatic call distribution and training system. Siemens Information and Communication Networks, Heather S Vance, October 3, 2000: US06128380 (145 worldwide citation)

A system for providing automatic call distribution and training is provided. This system includes agents capable of answering incoming telephone calls. In the preferred embodiment, a queue handler processes the incoming telephone calls to an automatic call distribution system. A monitoring means, su ...