1
Sanford J Morganstein: Automated call screening. Dytel Corporation, Jerry W Mills, Jefferson Perkins, July 2, 1991: US05029196 (255 worldwide citation)

A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can program a list of anticipated or preferred call identification telephone numbers, together with destinations ...


2
Sanford J Morganstein, Bakulesh A Mehta, Herbert B Krakau, Neil F N Milsted, Mark D Klecka: Busy/no-answer call completion equipment. Dytel Corporation, Jerry W Mills, Roger N Chauza, February 28, 1989: US04809321 (214 worldwide citation)

Call completion equipment (10) is disclosed for use with a switching system (14) for assisting callers to complete telephone calls thereto. If a primary destination telephone set (16) is busy or does not answer, a message is transmitted from a message storage unit (54) to the calling party. The mess ...


3
Sanford J Morganstein, Sergey Zaks, Peter B Boswell, Georgi Akkuratov: System and method for identifying an unidentified caller. Distributed Software Development, Baker & Botts L, August 17, 1999: US05940476 (212 worldwide citation)

A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller ...


4
Sanford J Morganstein, Ron H Bindl, Mark D Klecka, Herbert B Krakau, Thomas M Dawson: Automated attendant with direct inward system access. Dytel Corporation, September 4, 1990: US04955047 (187 worldwide citation)

Apparatus (24) for connecting an outside caller (10) to an extension (14) of a local exchange (16) having a direct inward system access (DISA) feature includes a processor (90) and a memory (93) coupled to the processor (90) for storing at least one predetermined security code. A dialing information ...


5
Sanford J Morganstein, Edward F Tuck, Bakulesh A Mehta, Herbert B Krakau: PBX Intercept and caller interactive attendant bypass system. Dytel Corporation, Jerry W Mills, Roger N Chauza, September 22, 1987: US04696028 (167 worldwide citation)

Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching s ...


6
Sanford J Morganstein: Automated call screening. Dytel Corporation, Baker & Botts, April 28, 1992: US05109405 (162 worldwide citation)

A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can program a list of anticipated or preferred call identification telephone numbers, together with destinations ...


7
Sanford J Morganstein: Personalized automatic call routing. Dytel Corporation, June 25, 1991: US05027384 (154 worldwide citation)

A user programmable telecommunication system for allowing calling parties to select optional call completion destinations during busy and no-answer status conditions. A telephone user can program the system to provide personalized voice responses to calling parties in response to busy and no-answer ...


8
Sanford J Morganstein, Herbert J Krakau, Bakulesh A Mehta, Mark D Klecka, Robert Carleton: Interactive call distribution processor. Dytel Corporation, Richards Medlock & Andrews, May 28, 1991: US05020095 (149 worldwide citation)

Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit i ...


9
Sanford J Morganstein: Automated call screening. Dytel, Baker & Botts, September 13, 1994: US05347574 (103 worldwide citation)

A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can program a list of anticipated or preferred call identification telephone numbers, together with destinations ...


10
Sanford J Morganstein: Automated identification of attendant positions in a telecommunication system. Syntellect Acquisition, Richards Medlock & Andrews, May 3, 1994: US05309504 (86 worldwide citation)

In a communication complex having attendant positions and data terminals, the audio equipment of each position can be associated with the data terminals without direct connections between the switching system which drives the audio equipment and the host computer which drives the terminals. A progra ...