1
Sudhir Raman Ahuja, Murali Aravamudan, James Robert Ensor, Ashok K Kuthyar, Ram S Ramamurthy, Peter H Stuntebeck, Roy Philip Weber: Multimedia telecommunications network and service. AT&T, Thomas A Restaino, November 18, 1997: US05689553 (359 worldwide citation)

A multimedia telecommunications network provides telephone service which may involve one or more of audio, video, and data communications. In one example of the invention, the multimedia telecommunications network contains a virtual meeting services complex which provides multimedia telecommunicatio ...


2
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Roy Philip Weber, Robert S Westrich: Intelligent pager for remotely managing E-Mail messages. AT&T, Jose R de la Rosa, November 2, 1999: US05978837 (235 worldwide citation)

An intelligent pager remotely manages an E-Mail server that receives E-Mail messages transmitted over an E-Mail network. Useful E-Mail messages can be identified by the pager and separated from the junk mail. The pager remotely controls the server to forward messages as directed by the recipient. Th ...


3
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Shaoqing Q Wang, Roy Philip Weber, Robert S Westrich: Virtual call center. AT&T, Stephen M Gurey, William Ryan, April 11, 2000: US06049602 (212 worldwide citation)

Call center functions are provided to a plurality of remotely located customer service representatives (CSRs) via a data network, such as the Internet. Each CSR station includes a telephone and a computer. Separate log-in procedures for the computer and the telephone improve system security. Incomin ...


4
Jon Louis Bentley, Mark Jeffrey Foladare, Shelley B Goldman, Norman Loren Schryer, David Phillip Silverman, Roy Philip Weber: System and method for controlling and monitoring communication between customers and customer service representatives. AT&T, Lucent Technologies, June 22, 1999: US05914951 (180 worldwide citation)

The system of the present invention allows a customer to access a company computer system via a data network and to request contact with a customer service representative. The company computer system automatically selects a customer service center and a customer service representative in accordance ...


5
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Roy Philip Weber, Robert S Westrich: E-mail paging system. AT&T, May 18, 1999: US05905777 (175 worldwide citation)

E-Mail messages transmitted over an E-Mail network are routed to an E-Mail server servicing the recipient, where useful E-Mail messages can be identified, separated from the junk mail, and forwarded as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the recipien ...


6
Raymond L Bolduc, Kenneth H Rosen, Steven Charles Salimando, Peter H Stuntebeck, Roy Philip Weber: Cellular phone network that provides location-based information. AT&T, December 5, 2000: US06157841 (164 worldwide citation)

A cellular phone network provides location-based information to a user of a cellular phone. The cellular phone network includes a plurality of antennas coupled to at least one server. The server is coupled to a database. Stored on the database is a plurality of location-based information that is ind ...


7
Sanjay Agraharam, Prasad Balagopalan, Marian Rogers Croak, Tom Evslin, Stephen M Gurey, Ping Benjamin Hu, Ram S Ramamurthy, Richard T Roca, David Hilton Shur, Sandeep Sibal, Peter H Stuntebeck, Roy Philip Weber, Aleksandr Zelezniak: Method of providing seamless cross-service connectivity in telecommunications network. AT&T, November 16, 1999: US05987508 (162 worldwide citation)

Cross-service connectivity between use of the telephone network and use of an e-mail data network is provided by enabling a recipient of an e-mail message to receive e-mail messages through an alias e-mail address which is directly associated with the recipient's telephone number. Thus, the alias e- ...


8
Andrew Frederick Bulfer, Bruce Lowell Hanson, Robert F Mortenson, Steven Charles Salimando, Peter H Stuntebeck, Roy Philip Weber: Messaging agent and method for retrieving and consolidating messages. AT&T, Morgan & Finnegan L, September 3, 2002: US06446114 (140 worldwide citation)

A method and system for consolidating multiple mailboxes into a single universal mailbox. The system comprises an agent, a user database, an application database and a mail repository. The agent searches a user database to determine the list of messaging systems the user subscribes to. The agent the ...


9
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Roy Philip Weber: Call screening method and apparatus for use in completing telephone calls. AT&T, September 28, 1999: US05960064 (122 worldwide citation)

A system and method for providing personal communications services are disclosed. A bridging and signaling unit implements a bridge for connecting telephone calls between a caller, a called party, and an alternate destination. A caller who calls the personal telephone number associated with a called ...


10
Mark Jeffrey Foladare, Shelley B Goldman, Gary Joe Grimes, David Phillip Silverman, Roy Philip Weber: Call redirection system. AT&T, August 5, 2003: US06603973 (117 worldwide citation)

A telephone network arranged to give a telephone call placed to a called party's personal telephone number a particular call treatment that is selected as a function of the particular one of a plurality of predefined areas in which the called party is determined to be located, each of the plura ...