1
Eric William Brown, Rong Nickle Chang, Hamed Abdelfattah Ellozy, John Martin Prager, Edward Cholchin So: System and method for hierarchically grouping and ranking a set of objects in a query context based on one or more relationships. International Business Machines Corporation, Louis J McGinn & Gibb P C Percello, February 23, 1999: US05875446 (263 worldwide citation)

Topically relevant objects in an object database are first identified using any generally known methods to obtain a set of topically relevant objects (topically relevant set). Parents, and in alternative embodiments other ancestors, of one or more of the topically relevant objects are identified acc ...


2
Jarir Kamel Chaar, Rong Nickle Chang: Apparatus, system, and method for managing quality-of-service-assured e-business service systems. International Business Machines Corporation, Louis J Percello, Harrington & Smith, February 15, 2005: US06857020 (107 worldwide citation)

One or more SLA-specified service-level monitors and/or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monit ...


3
Melissa Jane Buco, Rong Nickle Chang, Laura Zaihua Luan, Christopher Ward, Joel Leonard Wolf, Philip Shi lung Yu: Method, apparatus, and program for scheduling resources in a penalty-based environment. International Business Machines Corporation, Duke W Yee, Kenneth R Corsello, Gerald H Glanzman, January 20, 2009: US07480913 (11 worldwide citation)

The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ...


4
Melissa Jane Buco, Jarir Kamel Chaar, Rong Nickle Chang, Guerney Douglass Holloway Hunt, Laura Zaihua Luan, Christopher Ward: Execution order management of multiple processes on a data processing system by assigning constrained resources to the processes based on resource requirements and business impacts. International Business Machines Corporation, Ryan Mason & Lewis, June 3, 2014: US08745628 (8 worldwide citation)

Techniques are presented for managing execution of processes on a data processing system The data processing system comprises process instances that are each an execution of a corresponding process. Each process instance comprises activity instances. Business impacts are determined for the process i ...


5
Chunqiang Tang, Rong Nickle Chang, Christopher Ward: Apparatus, system, and method for reliable, fast, and scalable multicast message delivery in service overlay networks. International Business Machines Corporation, Lisa M Yamonaco, Anne Vachon Dougherty, November 25, 2008: US07457257 (8 worldwide citation)

A method to organize nodes into an overlay network and to disseminate multicast messages within this overlay both through an efficient tree embedded in the overlay and through gossips exchanged between overlay neighbors. Regardless of the size of the system, this invention incurs a constant low over ...


6
Melissa Jane Buco, Rong Nickle Chang, Laura Zaihua Luan, Christopher Ward, Joel Leonard Wolf, Philip Shi lung Yu: Scheduling resources in a penalty-based environment. International Business Machines Corporation, Yee & Associates P C, William Stock, October 30, 2012: US08302097 (5 worldwide citation)

The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ...


7
Melissa Jane Buco, Rong Nickle Chang, Laura Zaihua Luan, Christopher Ward: Method and system for real time measurement data adjudication and service level evaluation. International Business Machines Corporation, Schmeiser Olsen & Watts, Louis J Percello, February 28, 2012: US08126756 (1 worldwide citation)

A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measur ...


8
Fausto Bernardini, Rong Nickle Chang, Perng Chang shing, Karthik Gomadam, Chunqiang Tang, Tao Tao, Edward Cholchin So, Chun Zhang: System and method for determining and optimizing resources of data processing system utilized by a service request. INTERNATIONAL BUSINESS MACHINES CORPORATION, F Chau & Associates, December 6, 2016: US09515909

A computer-implemented method for determining resources utilized by a service request in a data processing system. The method includes determining monitored relationship types from monitoring data, determining relationship domains, determining intra-domain relationships from relationships that are i ...


9
Melissa Jane Buco, Rong Nickle Chang, Laura Zaihua Luan, Christopher Ward: Method and system for real time measurement data adjudication and service level evaluation. International Business Machines Corporation, Schmeiser Olsen & Watts, Louis J Percello, December 11, 2012: US08332267

A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measur ...


10
Fausto Bernardini, Rong Nickle Chang, Perng Chang shing, Karthik Rajagopal Gomadam, Chunqiang Tang, Tao Tao, Edward Cholchin So, Chun Zhang: System and method for determining and optimizing resources of a data processing system utilized by a service request. International Business Machines Corporation, F Chau & Associates, Louis J Percello Esq, June 25, 2013: US08472330

A computer-implemented method for determining resources utilized by a service request in a data processing system. The method includes determining monitored relationship types from monitoring data, determining relationship domains, determining intra-domain relationships from relationships that are i ...