1
Mark Jeffrey Foladare, Shelley B Goldman, Dominick Gorini, David Phillip Silverman, Shaoqing Wang, Robert S Westrich: Credit card spending authorization control system. AT&T, June 22, 1999: US05914472 (545 worldwide citation)

A system and method for allowing a parent to control the use of an ancillary credit or debit transaction card which is issued to a child. A central computer communicates with an issuer computer having a data base containing account information and spending limits for the transaction card and the par ...


2
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Roy Philip Weber, Robert S Westrich: Intelligent pager for remotely managing E-Mail messages. AT&T, Jose R de la Rosa, November 2, 1999: US05978837 (235 worldwide citation)

An intelligent pager remotely manages an E-Mail server that receives E-Mail messages transmitted over an E-Mail network. Useful E-Mail messages can be identified by the pager and separated from the junk mail. The pager remotely controls the server to forward messages as directed by the recipient. Th ...


3
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Shaoqing Q Wang, Roy Philip Weber, Robert S Westrich: Virtual call center. AT&T, Stephen M Gurey, William Ryan, April 11, 2000: US06049602 (212 worldwide citation)

Call center functions are provided to a plurality of remotely located customer service representatives (CSRs) via a data network, such as the Internet. Each CSR station includes a telephone and a computer. Separate log-in procedures for the computer and the telephone improve system security. Incomin ...


4
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Robert S Westrich: System and method for establishing internet communications links. AT&T, May 25, 1999: US05907547 (209 worldwide citation)

A technique is provided for establishing data communications links and associated telephone calls between customers and customer service representatives. Customers access the Internet from clients. A merchant provides an on-line catalog using a Web server. When the customer requests that a customer ...


5
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Roy Philip Weber, Robert S Westrich: E-mail paging system. AT&T, May 18, 1999: US05905777 (175 worldwide citation)

E-Mail messages transmitted over an E-Mail network are routed to an E-Mail server servicing the recipient, where useful E-Mail messages can be identified, separated from the junk mail, and forwarded as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the recipien ...


6
Shelley B Goldman, David Phillip Silverman, Robert S Westrich: Communication system, method and device for remotely re-transmitting received electronic mail directed to a destination terminal to a new destination terminal. AT&T, December 1, 1998: US05844969 (122 worldwide citation)

A communication system for remotely re-selecting and re-transmitting received electronic mail at a destination terminal to another destination terminal using a remote communication device, e.g., a two-way pager. The system includes an electronic mail server coupled to an electronic mail network, a b ...


7
Srinivas Bala, Mark Jeffrey Foladare, Kathleen C Fowler, Shelley B Goldman, Shaoqing Q Wang, Roy Philip Weber, Robert S Westrich: Control of merchant application by system monitor in virtual contact center. AT&T, November 18, 2003: US06650747 (105 worldwide citation)

A virtual contact center (VCC) system includes facilities for full participation by a VCC monitor in a transaction between a customer and a customer service representative (CSR) using virtual network computing (VNC) techniques. A second display system remote from a first computer system actively vie ...


8
Srinivas Bala, Yihsiu Chen, Mark Jeffrey Foladare, Kathleen C Fowler, Shelley B Goldman, Shaoqing Q Wang, Roy Philip Weber, Robert S Westrich: Method and system for providing enhanced call service features at remote locations. AT&T, April 1, 2003: US06542475 (73 worldwide citation)

A system and method for providing PBX-like functionality at a remote office location utilizes a remote office platform interposed between a data communications network and the conventional office PBX. A remotely located individual (such as a telecommuter) can “log in” to the remote office platform a ...


9
Mark Jeffrey Foladare, Shelley B Goldman, David Phillip Silverman, Shaoqing Q Wang, Robert S Westrich: Advanced call sequencing service. AT&T, February 4, 2003: US06516060 (36 worldwide citation)

A communications system is designed to prevent premature termination of the sequencing process for sequencing calls by a) disabling voice mail features for all calls in the sequence, except for the last call in such sequence and b) insuring that the sequencing subscriber is available to personally a ...


10
Mark J Foladare, Shelley B Goldman, David P Silverman, Shaoqing Q Wang, Roy P Weber, Robert S Westrich: Method and apparatus for providing intelligent emergency paging. AT&T, June 3, 2003: US06574480 (36 worldwide citation)

A method and apparatus for providing intelligent paging services is disclosed. A server receives a paging request from a customer. The page request may be, for example, a telephone call initiated by the customer from a telephone. The server then determines the identity of the customer who initiated ...