1
Paul S Cameron, John C Nash, Robert C Bloomer, Robert E Wollan, Kelly M Kreutter, Melinda A Ahler Olmstead, Dale H Renner, Ryan D Bourne, Keith M Carnish, Dean R Jones: Computerized order entry system and method. Andersen Consulting, Merchant Gould Smith Edell Welter & Schmidt P A, January 7, 1997: US05592378 (437 worldwide citation)

A computerized order entry system for the placement of an order by a user via a terminal having a display is disclosed. The system includes a data capture mechanism for capturing order information and a storage device for storing the order information captured through the data capture mechanism. The ...


2
Kevin N Quiring, Tore Berg, Vincent U Dell Anno, Julio J Hernandez, Alyse S Kornfeld, Steven L Lew, Dawn E Palmer, David A Shapiro, David Slaw, Sajid Usman, Rodney B Whitsett, Robert E Wollan: Enhancing insight-driven customer interactions with an optimizing engine. Accenture Global Services, Finnegan Henderson Farabow Garrett & Dunner, January 24, 2012: US08103530 (4 worldwide citation)

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a serie ...


3
Robert E Wollan, Tore Berg, Vincent U Dell Anno, Julio J Hernandez, Alyse S Kornfeld, Steven L Lew, Dawn E Palmer, Kevin N Quiring, David A Shapiro, David Slaw, Sajid Usman, Rodney B Whitsett: Enhancing insight-driven customer interactions. Accenture Global Services, Finnegan Henderson Farabow Garrett & Dunner, January 24, 2012: US08103531 (3 worldwide citation)

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a serie ...


4
Robert W Honts, Robert E Wollan, Allen J Delattre, Daniel G Andrews, John J Murray II, Stephanie D Sadowski, Charles J Forsythe: Digital footprint driven multi-channel integrated support system. Accenture Global Services, Brinks Hofer Gilson & Lione, November 15, 2011: US08060418 (2 worldwide citation)

A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across mu ...


5
Robert E Wollan, Tore Berg, Vincent U Dell Anno, Julio J Hernandez, Alyse S Kornfeld, Steven L Lew, Dawn E Palmer, Kevin N Quiring, David A Shapiro, David Slaw, Sajid Usman, Rodney B Whitsett: Enhancing insight-driven customer interactions. Accenture Global Services, Oppenheimer Wolff & Donnelly, May 3, 2007: US20070100679-A1

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a serie ...


6
Kevin N Quiring, Tore Berg, Vincent U Dell Anno, Julio J Hernandez, Alyse S Kornfeld, Steven L Lew, Dawn E Palmer, David A Shapiro, David Slaw, Sajid Usman, Rodney B Whitsett, Robert E Wollan: Enhancing insight-driven customer interactions with an engine. Accenture Global Services, Oppenheimer Wolff & Donnelly, April 12, 2007: US20070083418-A1

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a serie ...


7
Julio J Hernandez, Tore Berg, Vincent U Dell Anno, Alyse S Kornfeld, Steven L Lew, Dawn E Palmer, Kevin N Quiring, David A Shapiro, David Slaw, Sajid Usman, Rodney B Whitsett, Robert E Wollan: Enhancing insight-driven customer interactions with a workbench. Accenture Global Services, Oppenheimer Wolff & Donnelly, October 11, 2007: US20070239515-A1

Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a serie ...


8
Robert W Honts, Robert E Wollan, Allen J Delattre, Daniel G Andrews, John J Murray II, Stephanie D Sadowski, Charles J Forsythe: Digital footprint driven multi-channel integrated support system. Accenture Chicago 28164, Brinks Hofer Gilson & Lione, September 10, 2009: US20090228379-A1

A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across mu ...



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