1
Joylee E Kohler, Eugene P Mathews, Robert D Nalbone, Craig F Palmer: Automatic call distribution based on matching required skills with agents skills. AT&T Bell Laboratories, Michael A Morra, April 27, 1993: US05206903 (569 worldwide citation)

Automatic Call Distribution (ACD) equipment is improved by matching the information needs of an incoming caller with the particular expertise of a telemarketing agent who handles such calls. Each incoming call is assigned up to three prioritized skill numbers that estimate skill requirements of the ...


2
Kerry W Hassler, Cynthia C Jones, Joylee E Kohler, Robert D Nalbone: Mobile log-in capability featuring fixed physical (terminal-dependent) translations and portable logical (user-dependent) translations. AT&T, David Volejnicek, February 21, 1995: US05392346 (55 worldwide citation)

In a telecommunications system that includes a plurality of user terminals and terminal translations that define attributes of the individual terminals, shared use of the terminals by a plurality of users, or use by a user of different ones of the terminals at different times, is facilitated. Each t ...


3
Robert D Nalbone: Implied principal busy status indicator for covered calls. American Telephone and Telegraph Company AT&T Information Systems, James M Graziano, John C Moran, December 6, 1988: US04790004 (19 worldwide citation)

The subject implied principal busy status indicator provides all covering users with an indication of the busy/idle status of the principal's line on a covered call. This is accomplished by equipping each covering user's telephone station set with a principal busy status indicator for every line app ...


4
Joan H Coyne, David J Dooling, Louis E Miller, Robert D Nalbone: Communication system having dynamically assigned station set buttons. AT&T Information Systems, John A Caccuro, December 23, 1986: US04631364 (8 worldwide citation)

There is disclosed a communication system and operating method wherein the manner in which all telephone calls are displayed at a station set allows uniform user operations to originate and terminate those calls. This is accomplished by having all calls dynamically assigned to the same set of genera ...