1
Mukul Jain, Labhesh Patel, Sanjeev Kumar, Shmuel Shaffer: Call priority based on audio stream analysis. Cisco Technology, Haynes and Boone, May 8, 2012: US08175007 (89 worldwide citation)

A method and system of prioritizing calls based on audio stream analysis includes receiving a plurality of calls, wherein each call comprises an audio stream. The audio stream associated with one of the calls is analyzed for pre-determined audio characteristics. The call is processed based on the au ...


2
Joseph F Khouri, Mukul Jain, Labhesh Patel, Sanjeev Kumar, Gebran George Chahrouri: Optimal call speed for call center agents. Cisco Technology, The Law Offices of Bradley J Bereznak, January 4, 2011: US07864944 (82 worldwide citation)

A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller ...


3
Donald R Merritt, Mukul Jain, James W Busacker, Kathleen U Crandall, Karen J Kleckner: System and method for determining remaining battery life for an implantable medical device. Medtronic, Girma Wolde Michael, Daniel G Chapik, December 30, 2003: US06671552 (69 worldwide citation)

A system and method for determining a remaining life estimate of the remaining battery life of a battery of an implantable medical device (IMD). The IMD battery preferably exhibits a highly reproducible monotonically decreasing discharge curve. The estimated remaining life estimates are derived by p ...


4
Charles R Rogers, Donald R Merritt, Craig L Schmidt, Mukul Jain: System and method for monitoring power source longevity of an implantable medical device. Medtronic, IPLM Group P A, May 31, 2005: US06901293 (39 worldwide citation)

Power source longevity monitor for an implantable medical device. An energy counter counts the amount of energy used by the implantable medical device. An energy converter converts the energy used into an estimate of remaining power source longevity and generating an energy longevity estimate. A vol ...


5
Labhesh Patel, Sanjeev Kumar, Mukul Jain, Joseph F Khouri: Interaction based on facial recognition of conference participants. Cisco Technology, The Law Offices of Bradley J Bereznak, December 7, 2010: US07847815 (25 worldwide citation)

In one embodiment, a method includes capturing a facial image of a participant to a video conference session from a video stream of the video conference session. A database containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored f ...


6
Labhesh Patel, Sanjeev Kumar, Mukul Jain, Joseph F Khouri: Secure voice communication channel for confidential messaging. Cisco Technology, Baker Botts L, August 6, 2013: US08503621 (21 worldwide citation)

A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the m ...


7
Labhesh Patel, Sanjeev Kumar, Shmuel Shaffer, Mukul Jain: Method and voice communicator to provide a voice communication. Cisco Technology, Schwegman Lundberg & Woessner P A, December 13, 2011: US08077838 (17 worldwide citation)

A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include id ...


8
Mukul Jain: Telephone system that notifies caller of called partys state. Cisco Technology, Marger Johnson & McCollom P C, April 26, 2011: US07933397 (16 worldwide citation)

A telephone system that has the ability to provide a caller with additional information (beyond a busy signal or a ring tone) concerning the called party when the called party's line is busy: The called party can control the amount and type of additional information provided to the calling party. In ...


9
Sanjeev Kumar, Labhesh Patel, Shmuel Shaffer, Mukul Jain, Arturo A Rodriguez: Home entertainment system providing presence and mobility via remote control authentication. Cisco Technology, Merchant & Gould, October 30, 2012: US08299889 (13 worldwide citation)

An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the ...


10
Sanjeev Kumar, Mukul Jain, Laurent Philonenko, Joseph Khouri: Method and apparatus for maintaining dynamic queues in call centers using social network information. Cisco Technology, P Su, October 16, 2012: US08290139 (12 worldwide citation)

In one embodiment, a method includes connecting on a call with a caller and determining if social network information associated with the caller is available. If it is determined that social network information associated with the caller is available, the social network information is obtained and u ...