1
James Hirni, Michael Ely, Bruce Cottle, Christopher Gindel, Robert D&apos Angelo: Telephony system for conducting multimedia telephonic conferences over a packet-based network. Aspect Communications, Charles C Cary, IP Creators, May 4, 2004: US06731609 (91 worldwide citation)

A telephony system for conducting multimedia telephonic communications across a packet-based network is described between a caller system and an agent system through a software switch. The software switch receives from the caller system a packet representing a request to conduct a multimedia telepho ...


2
Michael Ely, Timothy P Sipsey, Calvin D Adams, Robert Opiela: Method and apparatus for a business contact center. October 20, 2009: US07606909 (30 worldwide citation)

A business contact center for interfacing customers with a business is described. The business contact center includes a plurality of media handlers and a conference controller. Each of the plurality of media handlers includes a corresponding control link. Each of the plurality of media handlers is ...


3
Chad Michael Ely: Vertical hanging device for AR-15/M4 style rifles. June 28, 2016: US09377264 (2 worldwide citation)

Relating to the field of rifle storage, the invention allows an AR or other similarly styled rifle to be hung and stored vertically, thus eliminating the need for large, expensive and obtrusive equipment. Constructed of ¼″ diameter steel rod bent in a unique fashion that touches the rifle in only tw ...


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Michael Ely, Malcom Strandberg: Leveraging a SIP forking model for distributed contact center routing. Aspect Software, Husch Blackwell, June 12, 2012: US08199895

A method and apparatus are provided for transferring contacts among automatic contact distributors of an automatic contact distribution system. The method includes the steps of collecting information from a contact through an interactive voice response unit of a broker automatic call distributor of ...


6
James Barnett, Michael Ely: Single workflow for colloborative network routing over heteogeneous system. Aspect Software, Hutsch Blackwell, August 6, 2013: US08503661

A method and apparatus are provided for handling contact requests among a plurality of dissimilar automatic contact distributors. The method includes the steps of providing a plurality of workflows scripts, translating each of the plurality of workflows scripts into a respective native language of e ...


7
James Barnett, Michael Ely: Network router for heterogeneous ACD system. Aspect Software, Husch Blackwell, July 24, 2012: US08229098

A method and apparatus for routing contacts within an automatic contact distribution system having a plurality of automatic contact distributors. The method includes the steps of receiving a request for contact from a human client through a public communication system and randomly tendering the cont ...


8
Michael Ely, Malcom Strandberg: Leveraging A Sip Forking Model for Distributed Contact Center Routing. Aspect Software, Husch Blackwell Sanders, Husch Blackwell Sanders Welsh & Katz, September 24, 2009: US20090238359-A1

A method and apparatus are provided for transferring contacts among automatic contact distributors of an automatic contact distribution system. The method includes the steps of collecting information from a contact through an interactive voice response unit of a broker automatic call distributor of ...


9
James Barnett, Michael Ely: Single Workflow For Colloborative Network Routing Over Heteogeneous System. Aspect Software, Husch Blackwell Sanders, Husch Blackwell Sanders Welsh & Katz, November 5, 2009: US20090274291-A1

A method and apparatus are provided for handling contact requests among a plurality of dissimilar automatic contact distributors. The method includes the steps of providing a plurality of workflows scripts, translating each of the plurality of workflows scripts into a respective native language of e ...


10
James Barnett, Michael Ely: Network Router For Heterogeneous ACD System. Aspect Software, Husch Blackwell Sanders, Husch Blackwell Sanders Welsh & Katz, November 5, 2009: US20090274293-A1

A method and apparatus for routing contacts within an automatic contact distribution system having a plurality of automatic contact distributors. The method includes the steps of receiving a request for contact from a human client through a public communication system and randomly tendering the cont ...