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Charles D Lanier, Richard J Wolf, Leticia Villegas: Intelligent help system. Tandy Corporation, Townsend and Townsend, April 7, 1992: US05103498 (197 worldwide citation)

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a k ...


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Charles D Lanier, Richard J Wolf, Leticia Villegas Butner: Intelligent help system. Samsung Electronics, Knobbe Martens Olson & Bear, September 19, 2006: USRE039302

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a k ...


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Charles D Lanier, Richard J Wolf, Leticia Villegas: Intelligent help system. AST Research, Knobbe Martens Olson & Bear, October 30, 2001: USRE037431

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g. system state), are stored in a kn ...


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