1
John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, James W Soong, Perkins Coie, November 30, 2004: US06826745 (862 worldwide citation)

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...


2
John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, Townsend and Townsend and Crew, December 16, 2008: US07467135 (5 worldwide citation)

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...


3
John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, Kilpatrick Townsend & Stockton, August 23, 2011: US08005814

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...


4
John L Coker, Matthew S Malden, Kevin R Nix: Smart scripting call centers. Cooley Godward, February 21, 2002: US20020022986-A1

User configurable and reconfigurable scripting, methods of scripting, and systems for scripting for call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a custo ...


5
John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Perkins Coie, Patent Sea, April 21, 2005: US20050086220-A1

User configurable and reconfigurable scripting, methods of scripting, and systems for scripting for call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a custo ...


6
John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Oracle International Corporation, Townsend And Townsend And Crew, March 26, 2009: US20090083246-A1

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers; and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...