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Thomas M Rothwein, John L Coker: Determining the visibility to a remote database client. Siebel Systems, May 15, 2001: US06233617 (1059 worldwide citation)

A method and system for establishing and maintaining a secure TCP/IP session between a server (


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John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, James W Soong, Perkins Coie, November 30, 2004: US06826745 (954 worldwide citation)

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...


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Robert S Brodersen, John L Coker, Mark C Hastings: Method and apparatus for upgrading a software application in the presence of user modifications. Siebel Systems, Perkins Coie, July 11, 2006: US07076778 (23 worldwide citation)

A method for upgrading (31-b of FIG. 1) a software application (35-b) from a prior version to a subsequent version while preserving user modifications to the prior application. The method includes comparing differences between the two versions of the software applications. This is followed by enumer ...


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Thomas M Rothwein, John L Coker, Mark Curtis Hastings, Fuad Rashid, Bharat Jindal, Shu Lei: Prototyping graphical user interfaces. Siebel Systems, Campbell Stephenson, September 22, 2009: US07594181 (12 worldwide citation)

A method, system, and computer-readable medium is described for creating a prototype GUI for conversion into an actual GUI whose appearance when displayed matches the appearance of the prototype GUI. In some situations, multiple personnel may participate in the process, such as a non-technical GUI d ...


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Mathew S Malden, John L Coker, Do Joon Ra, Marc Caltabiano: Engine to present user interface based on a logical structure, such as one for a customer relationship management system. Siebel Systems, Campbell Stephenson, July 27, 2010: US07765165 (8 worldwide citation)

A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the busin ...


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John L Coker, Domingo Mihovilovic, Anil Mukundan, Fuad Rashid, Thomas M Rothwein: Efficient high-interactivity user interface for client-server applications. Siebel Systems, Campbell Stephenson, October 14, 2008: US07437720 (5 worldwide citation)

A facility for improving for performance of an initial user interface for a client-server application is described. The facility selects a proper subset of the user interface elements of the initial user interface. For each selected element, the facility generates a more efficient replacement for th ...


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John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, Townsend and Townsend and Crew, December 16, 2008: US07467135 (5 worldwide citation)

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...


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John L Coker, Matthew S Malden, Kevin R Nix: System and method for smart scripting call centers and configuration thereof. Siebel Systems, Kilpatrick Townsend & Stockton, August 23, 2011: US08005814

The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through ...