1
Lawrence Wilcock, Rycharde Jeffery Hawkes, Colin Andrew Low, Johannes Maria Victo Daanen: Contact center system and method for specifying different service specific behavior and offering range of corresponding customer services. Hewlett Packard Development Company, January 17, 2006: US06988126 (150 worldwide citation)

A contact center uses a service system to establish communication over a data network, such as the internet, between customer endpoint systems and the endpoint systems of customer service representatives, CSRs, of the contact center. The service system establishes communication between endpoint syst ...


2
Colin Andrew Low, Lawrence Wilcock, Johannes Maria Victo Daanen: Establishment of a deferred network communication session. Hewlett Packard Development Company, February 14, 2006: US07000019 (66 worldwide citation)

A method is provided of establishing network communication later in time between a first endpoint entity accessing an information resource over a network and a second endpoint entity, such as a customer service representative system, associated with that resource. The method uses a service system th ...


3
Huw Edward Oliver, Johannes Maria Victo Daanen, John Cushnie, Sean Brown: Access control. Hewlett Packard Development Company, November 27, 2007: US07302591 (7 worldwide citation)

A method of controlling access to playable content. The disclosed method includes receiving a request to access playable content having a plurality of associated access criteria, receiving a plurality of credentials, performing a matching process to compare the credentials to the access criteria, an ...


4
Colin Andrew Low, Lawrence Wilcock, Johannes Maria Victo Daanen: Establishment of a deferred network communication session. Lowe Hauptman Gilman & Berner, June 13, 2002: US20020073210-A1

A method is provided of establishing network communication later in time between a first endpoint entity accessing an information resource over a network and a second endpoint entity, such as a customer service representative system, associated with that resource. The method uses a service system th ...


5
Lawrence Wilcock, Rycharde Jeffery Hawkes, Colin Andrew Low, Johannes Maria Victo Daanen: Contact center. Lowe Hauptman Gilman & Berner, June 13, 2002: US20020073208-A1

A contact center uses a service system to establish communication over a data network, such as the internet, between customer endpoint systems and the endpoint systems of customer service representatives, CSRs, of the contact center. The service system establishes communication between endpoint syst ...



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