31
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Intermediary device based callee identification. International Business Machines Corporation, Brandon C Kennedy, John Flynn, Biggers & Ohanian, November 23, 2010: US07839989 (5 worldwide citation)

Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a calle ...


32
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Destination device billing according to call recipient. Ebay, Haynes and Boone, November 19, 2013: US08588384 (3 worldwide citation)

A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary devi ...


33
James Mark Weaver: Locale based call forwarding with automated creation of new locales. International Business Machines Corporation, H Artoush Ohanian, Mark S Walker, Biggers & Ohanian, February 14, 2006: US06999573 (3 worldwide citation)

Call forwarding including tracking recent locations of a user with the user's mobile personal communications device and a wireless telecommunications network; determining whether the recent locations match a set of historical location records identifying a locale for the user; creating, if the recen ...


34
James Mark Weaver: Monitoring tool. International Business Machines Corporation, Akerman Senterfitt, December 12, 2006: US07149799 (3 worldwide citation)

A method for detecting unreliable response conditions in a plurality of back-end transaction processing systems also can include the steps of: reading a list of references to a plurality of subscribing e-commerce systems; generating and dispatching placebo transactions to each e-commerce system in t ...


35
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Destination device billing according to call recipient. PAYPAL, Haynes and Boone, February 23, 2016: US09270832 (2 worldwide citation)

A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary devi ...


36
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Destination device billing according to call recipient. eBay, Haynes and Boone, December 2, 2014: US08903063 (2 worldwide citation)

A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary devi ...


37
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Logging calls according to call context. International Business Machines Corporation, H Artoush Ohanian, Matthew Talpis, Biggers & Ohanian, October 28, 2008: US07443970 (2 worldwide citation)

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to t ...


38
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Controlling hold queue position adjustment. International Business Machines Corporation, John D Flynn, Amy J Pattillo, April 17, 2012: US08160235

A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated id ...


39
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Controlling hold queue position adjustment. International Business Machines Corporation, John D Flynn, Amy J Pattillo, January 14, 2014: US08630403

A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second c ...


40
Michael Wayne Brown, Joseph Herbert McIntyre, Michael A Paolini, James Mark Weaver, Scott Lee Winters: Intermediary device initiated caller identification. International Business Machines Corporation, Brevetto Law Group, July 21, 2015: US09088645

A method, system, and program for intermediary device initiated caller identification are provided. A trusted telephone network detects a call initiation connection from an origin device. The trusted telephone network then brokers a connection between the origin device and an external server enabled ...