1
James K Noble Jr: System for pre-recording and later interactive playback of scripted messages during a call engagement. Noble Systems Corporation, Bernstein & Associates P C, March 12, 2002: US06356634 (43 worldwide citation)

The present invention provides a communications system and maintenance system for telephone contact. The present invention is designed to be a stand-alone system used in concert with computers and public telephone switches that are well known in the telephone contact industry. The present invention ...


2
James K Noble Jr: Systems and methods for callback processing. Noble Systems Corporation, July 15, 2014: US08781092 (30 worldwide citation)

Systems and methods for allowing a call center to accept and schedule callback appointments for the service of inbound calls at times which are convenient for the inbound caller as well as automatically placing an outbound call at the scheduled callback time. The system collects information from the ...


3
James K Noble Jr, Karl H Koster: Non-scheduled training for an agent in a call center. Noble Systems Corporation, July 16, 2013: US08488769 (13 worldwide citation)

Call center agent training is provided on a non-scheduled basis and is characterized as having a duration that is less than a scheduling interval used to schedule the agent for their work shift, as well as schedule other activities in the work shift. The delivery of snippet training content may be t ...


4
James K Noble Jr: Revising outbound forecasts and corresponding schedules based on performance data. Noble Systems Corporation, October 8, 2013: US08553873 (11 worldwide citation)

Various embodiments of the invention provide methods, systems, and computer program products for generating an outbound forecast. In particular embodiments, campaign parameters are defined for at least two outbound call campaigns that include for each campaign a time period over which the campaign i ...


5
James K Noble Jr: Systems and methods for detecting call blocking devices or services. Noble Systems Corporation, Sutherland Asbill & Brennan, October 11, 2011: US08036374 (7 worldwide citation)

Systems and methods for detecting call blocking devices or services. The devices monitor outbound call connections to determine if a connected call has been answered by a call blocking device or service rather than a person or answering machine. The verification is a comparison between the connectio ...


6
James K Noble Jr, Jason P Ouimette: Forced schedule adherence for contact center agents. February 4, 2014: US08644489 (7 worldwide citation)

Various embodiments of the invention force a contact center agent to adhere to taking a scheduled break from handling communications for a contact center. In particular, a time corresponding to a start time for a scheduled break is detected and, upon detection, a current state is determined for the ...


7
James K Noble Jr: Systems and methods for managing call processing for a specific agent. Noble Systems Corporation, July 31, 2012: US08233609 (6 worldwide citation)

Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either co ...


8
James K Noble Jr: Systems and methods for managing inbound calls and outbound calls for a specific agent. Noble Systems Corporation, August 28, 2012: US08254555 (5 worldwide citation)

Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either co ...


9
James K Noble Jr: Generating communication forecasts and schedules based on multiple outbound campaigns. Noble Systems Corporation, March 5, 2013: US08391466 (5 worldwide citation)

Various embodiments of the invention provide methods, systems, and computer program products for generating an outbound forecast. In particular embodiments, campaign parameters are defined for at least two outbound call campaigns that include for each campaign a time period over which the campaign i ...


10
James K Noble Jr, Jason P Ouimette: Fulfilling staffing requirements via an interactive voice response system. Noble Systems Coporation, January 13, 2015: US08935172 (4 worldwide citation)

Various embodiments of the invention provide methods, systems, and computer program products for fulfilling a portion of staffing requirements using an interactive voice response system (“IVR”). In particular embodiments, staffing requirements for a business activity are forecasted and a portion of ...