1
Glen K Okita, Suresh K Agarwal, Margaret K Bodie, Fung Wah Lin, Yiu Man Chan, David T McCalmont, Robert A Blatt: Transaction flow editing tool. Aspect Communications, Blakely Sokoloff Taylor & Zafman, June 5, 2001: US06243092 (116 worldwide citation)

A system, method, and article of manufacture for editing visual primitives of a transaction flow used by a transaction processing system. A visual representation of a transaction flow containing visual primitives is accessed from a storage device by a digital computer. The visual primitives are then ...


2
Glen Kazumi Okita, Suresh Kumar Agarwal, Alex Yiu Man Chan, Roy Sing Ho, Stanley Ka Hung Poon, Fung Wah Lin, Binu Thomas: Apparatus and method for extensible real-time workflows. Aspect Software, Husch Blackwell Sanders Welsh Katz, June 15, 2010: US07739325 (22 worldwide citation)

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi ...