1
Felix Immanuel Wyss, Michael D Snyder, Kevin O Connor: System and method for recording and monitoring communications using a media server. Interactive Intelligence, April 23, 2013: US08427981 (16 worldwide citation)

A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or bran ...


2
Felix Immanuel Wyss, Rivarol Vergin, Ananth Nagaraja Iyer, Aravind Ganapathiraju, Kevin Charles Vlack, Srinath Cheluvaraja: System and method for acoustic echo cancellation. Interactive Intelligence Group, April 18, 2017: US09628141 (4 worldwide citation)

A system and method are presented for acoustic echo cancellation. The echo canceller performs reduction of acoustic and hybrid echoes which may arise in a situation such as a long-distance conference call with multiple speakers in varying environments, for example. Echo cancellation, in at least one ...


3
Felix Immanuel Wyss, Michael D Snyder, Kevin O Connor: System and method for recording and monitoring communications using a media server. August 30, 2016: US09432388 (1 worldwide citation)

A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or bran ...


4
Felix Immanuel Wyss, Stephen Andrew Hockema, Donald Eugene Brown: Knowledge-base system and method. Woodard Emhardt Naughton Moriarty and McNett, February 28, 2002: US20020026435-A1 (1 worldwide citation)

A knowledge-base system includes a processor, a database, and a matcher for matching questions of clients to answers in the database. The knowledge-base system can be administered by emails sent to the system. Question-answer entries can be added, deleted, and modified through the use of emails and/ ...


5
Kevin Vlack, Felix Immanuel Wyss: System and method for fingerprinting datasets. Interactive Intelligence Group, Lewis Roca Rothgerber Christie, April 3, 2018: US09934305

Systems and methods for the matching of datasets, such as input audio segments, with known datasets in a database are disclosed. In an illustrative embodiment, the use of the presently disclosed systems and methods is described in conjunction with recognizing known network message recordings encount ...


6
Srinath Cheluvaraja, Ananth Nagaraja Iyer, Aravind Ganapathiraju, Felix Immanuel Wyss: System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolation. December 18, 2018: US10157620

A system and method are presented for the correction of packet loss in audio in automatic speech recognition (ASR) systems. Packet loss correction, as presented herein, occurs at the recognition stage without modifying any of the acoustic models generated during training. The behavior of the ASR eng ...


7
Aravind Ganapathiraju, Yingyi Tan, Felix Immanuel Wyss, Scott Allen Randal: Method and system for predicting speech recognition performance using accuracy scores. July 10, 2018: US10019983

A system and method are presented for predicting speech recognition performance using accuracy scores in speech recognition systems within the speech analytics field. A keyword set is selected. Figure of Merit (FOM) is computed for the keyword set. Relevant features that describe the word individual ...


8
Felix Immanuel Wyss, Matthew Alan Taylor, Kevin Charles Vlack: Method and system for learning call analysis. October 30, 2018: US10116793

A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database ...


9
Felix Immanuel Wyss, Matthew Alan Taylor, Kevin Charles Vlack: Method and system for learning call analysis. INTERACTIVE INTELLIGENCE GROUP, January 10, 2017: US09542856

A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database ...


10
Konstantin Biatov, Aravind Ganapathiraju, Felix Immanuel Wyss: False alarm reduction in speech recognition systems using contextual information. Interactive Intelligence Group, May 9, 2017: US09646605

A system and method are presented for using spoken word verification to reduce false alarms by exploiting global and local contexts on a lexical level, a phoneme level, and on an acoustical level. The reduction of false alarms may occur through a process that determines whether a word has been detec ...