1
Wayne A Davidson, Diana S Winter: Automated call handling apparatus. AT&T Bell Laboratories, Peter Visserman, Werner Ulrich, June 11, 1991: US05023868 (227 worldwide citation)

A computer connected to an ISDN switch via an ISDN digital subscriber line, has shared cell appearances with a number of telephone stations connected to the switch and on the basis of shared call appearance associated messages from the switch, controls the forwarding of calls directed to the station ...


2
Wayne A Davidson, Diana S Winter: Telephone agent call management system. AT&T Bell Laboratories, Peter Visserman, Werner Ulrich, October 29, 1991: US05062103 (133 worldwide citation)

A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance a ...