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Timothy John Cogger, Isaac A Kunkel III, David Todd Miller, Suma P Patil: Integrated interface for Web based customer care and trouble management. MCI WorldCom, February 29, 2000: US06032184 (129 worldwide citation)

A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a Web browser and Int ...


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Timothy John Cogger, Isaac A Kunkel III, David Todd Miller, Suma P Patil: Integrated interface for web based customer care and trouble management. WorldCom, February 22, 2005: US06859783 (51 worldwide citation)

A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Int ...


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Timothy J Cogger, Isaac A Kunkel Iii, David Todd Miller, Suma P Patil: Integrated interface for web based customer care and trouble management. Worldcom, Technology Law Department, July 4, 2002: US20020087383-A1 (1 worldwide citation)

A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Int ...


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Robert Stanley Dirksing, David Todd Miller: Dual wiper mascara package having residual chamber with bypass channel. The Procter &Amp Gamble Company, LIN DAOTIANG, November 16, 1994: CN93119920

A cosmetic product package, particularly a mascara package, including a dual wiper mechanism which virtually eliminates the messiness problems of typical mascara applicators. The dual wiper mechanism has a resilient inner wiper and a resilient outer wiper spaced apart from one another within a suppo ...