1
J Andrew Judkins, Michael Shelton, David Peterson: System and method for evaluating agents in call center. Teltronics, Jeffrey S Whittle, August 5, 2003: US06603854 (260 worldwide citation)

A method and call center system monitors performance of agents in a call center. A call is received within a call center and has a plurality of agents, an automatic call distributor (ACD) server for routing calls to individual agents based on the proficiency skills of the agents, an interactive voic ...


2
Gregory John Wright, Philip Scott Hochberg, Darcy B Bellusci, Eric Gregory Brinster, Mark Willard Brinton, Sue R Folkerts, Brian Timothy Foster, Anthony Edward King, Kevin Patrick Maloney, Todd Edwin Newell, Eric David Peterson, Thomas Dean Pierce, David L Rabbers, Linda Jean Shoemaker, John Joseph Tolan, James M Wootten, Gregory Allin Bolles, Kathie Goddard, John Anthony Malley, Kurt Schmidt, Chou Ying Ly: Open architecture cardiology information system. Quinton Instrument Company, Graybeal Jackson Haley, December 21, 1999: US06004276 (248 worldwide citation)

A clinical information reporting system for use with an electronic database for a health care facility, the electronic database being a rotational and modular database for the provision of a scalable and extensible configuration preferably consisting of a workstation as the base configuration and be ...


3
J Andrew Judkins, Michael Shelton, David Peterson: Call center IVR and ACD scripting method and graphical user interface. Teltronics, Bracewell & Patterson, July 13, 2004: US06763104 (203 worldwide citation)

A call center system and method of routing calls to individual agents within a call center is disclosed. Skills data, including a listing of skills and proficiency levels for each skill, are input via an automatic call distributor (ACD) manager having graphical user interface (GUI), to establish ski ...


4
J Andrew Judkins, Michael Shelton, David Peterson: Skills based routing method and system for call center. Teltronics, Jeffrey S Whittle, July 1, 2003: US06587556 (177 worldwide citation)

A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A scrip ...


5
J Andrew Judkins, Michael Shelton, David Peterson: Method and system for collecting reports for call center monitoring by supervisor. Teltronics, Bracewell & Patterson, March 16, 2004: US06707904 (110 worldwide citation)

A method and call center system are disclosed for collecting and reporting information by the call center for use by a supervisor. A supervisor computer is connected to an automatic call distributor (ACD) server and a structured query language (SQL) server having an associated historical database fo ...


6
Fred Lindemans, Clare Padgett, Thomas Kiekhafer, Timothy Holleman, John Keimel, David Peterson: Medical electrical lead. Medtronic, September 3, 1991: US05044374 (84 worldwide citation)

A large surface electrode optimized for use as a subcutaneous defibrillation electrode. The electrode includes an insulative electrode pad carrying a large surface electrode. Both the upper and lower surfaces of the electrode pad are covered by a fabric mesh to reduce fluid build-up at the site of i ...


7
Paul Meadows, Carla Mann Woods, David Peterson, Joey Chen, David Payne: Rechargeable spinal cord stimulator system. Boston Scientific Neuromodulation Corporation, Vista IP Law Group, September 21, 2010: US07801615 (56 worldwide citation)

Implantable pulse generators and spinal cord stimulation (SCS) systems are provided. The implantable pulse generator comprises telemetry circuitry configured for wirelessly receiving programming signals from an external programmer, and a plurality of bi-directional current sources configured for bei ...


8
James Allan Bruce, Jonathan Daniel Chapple Sokol, Charles W Koburger III, Michael James Lercel, Randy William Mann, James Spiros Nakos, John Joseph Pekarik, Kirk David Peterson, Jed Hickory Rankin: Borderless contact to diffusion with respect to gate conductor and methods for fabricating. International Business Machines Corporation, Wiiliam D Sabo, Connolly Bove Lodge & Hutz, December 24, 2002: US06498096 (53 worldwide citation)

A borderless contact to diffusion with respect to gate conductor is provided by employing a double insulating film stack as a mask for defining the gate conductor shapes for the entire chip and providing a relatively thin damage preventing layer on exposed conductive layer following defining the gat ...


9
Mark David Peterson, Jeffrey Alan Gohman: Rear projection display device having multiple mirrors that are substantially parallel to a screen. InFocus Corporation, May 24, 2005: US06896375 (42 worldwide citation)

The ultra-thin rear projection display device described herein includes a wide angle lens system and one or more planar mirrors that are parallel to a screen on which an image is to be displayed. In one embodiment, the screen that has multiple groove angles to provide better illumination than screen ...


10
Mark David Peterson, Jeffrey Alan Gohman: Fresnel lens for use with rear projection display. InFocus Corporation, October 12, 2004: US06804055 (33 worldwide citation)

The ultra-thin rear projection display device described herein includes a wide angle lens system and one or more planar mirrors that are parallel to a screen on which an image is to be displayed. In one embodiment, the screen that has multiple groove angles to provide better illumination than screen ...