1
Lawrence Wilcock, Rycharde Jeffery Hawkes, Colin Andrew Low, Johannes Maria Victo Daanen: Contact center system and method for specifying different service specific behavior and offering range of corresponding customer services. Hewlett Packard Development Company, January 17, 2006: US06988126 (150 worldwide citation)

A contact center uses a service system to establish communication over a data network, such as the internet, between customer endpoint systems and the endpoint systems of customer service representatives, CSRs, of the contact center. The service system establishes communication between endpoint syst ...


2
Colin Andrew Low, Lawrence Wilcock, Johannes Maria Victo Daanen: Establishment of a deferred network communication session. Hewlett Packard Development Company, February 14, 2006: US07000019 (66 worldwide citation)

A method is provided of establishing network communication later in time between a first endpoint entity accessing an information resource over a network and a second endpoint entity, such as a customer service representative system, associated with that resource. The method uses a service system th ...


3
Colin Andrew Low, Rycharde Jeffery Hawkes, Lawrence Wilcock: Overview subsystem for information page server. Hewlett Packard Development Company, February 7, 2006: US06996605 (66 worldwide citation)

A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-tim ...


4
Rycharde Jeffery Hawkes, Lawrence Wilcock, Colin Andrew Low: Content provider entity for communication session. Hewlett Packard Development Company, Lowe Hauptman Ham & Berner, February 19, 2008: US07334017 (22 worldwide citation)

A content-provider entity provides content to media channels established in respect of a network communication session. The content-provider entity has a transport subsystem for establishing media channel connections to a session transport mechanism in accordance with channel type and connection det ...


5
Colin Andrew Low, Rycharde Jeffery Hawkes, Lawrence Wilcock: Inviting assistant entity into a network communication session. Hewlett Packard Development Company, April 24, 2012: US08166173 (11 worldwide citation)

A method is provided for inviting an assistant entity, such as a customer service representative acting through a endpoint system, into an existing network communication session established by a service system. The service system controls the joining of endpoint entities to the session and enables e ...


6
David Trevor Cliff, Colin Andrew Low, Rycharde Jeffery Hawkes: Method and apparatus for interactive broadcasting. Hewlett Packard Development Company, October 18, 2011: US08042050 (4 worldwide citation)

A method of creating an interactive broadcast, comprising allowing a plurality of participants to vote on an aspect of a scenario in a virtual space, the broadcast being a computer-generated animated scenario comprising graphics and audio, the participants voting by means of user interface devices w ...


7
Colin Andrew Low: Visual sensing for large-scale tracking. Hewlett Packard Development Company, April 13, 2010: US07697720 (3 worldwide citation)

One embodiment of a method of tracking a plurality of targets can be broadly summarized by the following steps: capturing a plurality of images of a plurality of targets with a plurality of image capture devices; generating a target observation for each target, said target observation including at l ...


8
Colin Andrew Low: Method of producing a transit graph. Hewlett Packard Development Company, April 19, 2011: US07929022 (1 worldwide citation)

One embodiment of a method of producing a transit graph of a priori information relating to movements of a plurality of targets from a first of a plurality of targets locations to a second of the plurality of locations can be broadly summarized by the following steps: processing a plurality of targe ...


9
Rycharde Jeffery Hawkes, David Trevor Cliff, Colin Andrew Low: Simulation at two different levels of complexity. Hewlett Packard Development Company, June 8, 2010: US07734454 (1 worldwide citation)

A technique for consistently simulating at two different complexities of simulation is described. This technique is particularly relevant to simulation of a creature-like autonomous agent (biological or artificial or hybrid). The model, in the particular case a model of the creature, comprises at le ...


10
Colin Andrew Low: Method of refining a plurality of tracks. Hewlett Packard Development Company, September 28, 2010: US07804519

One embodiment of a method of refining a plurality of primary tracks of a plurality of targets can be broadly summarized by the following steps: receiving a plurality of primary tracks, wherein each primary track includes ordered sequences of observation events having similarities in their visual si ...