1
Aleksander Szlam, Charles L Warner II: Automated voice system for improving agent efficiency and improving service to parties on hold. Inventions, Jones & Askew, May 3, 1994: US05309505 (168 worldwide citation)

A method and an apparatus for improving agent efficiency by reducing non-productive time such as time on hold and time for wrap-up statements. After an agent has been connected to a call the agent may determine that automated handling of the call is appropriate. Depending upon the status of the call ...


2
Aleksander Szlam, James W Crooks Jr, Curtis G Marks, Charles L Warner II: Method and apparatus for customer account servicing. Inuentions, Jones Askew & Lunsford, January 16, 1990: US04894857 (153 worldwide citation)

A method and an apparatus for retrofitting and extending or upgrading an existing customer account servicing system to provide for automated handling and processing of both incoming and outgoing calls. A mainframe computer or host (16) contains customer or potential customer account records. A plura ...


3
Szlam Aleksander, Thomas R Buiel, Kirk L Somers, Charles L Warner II: Dynamic help option for internet customers. Aspect Software, Bourque & Associates P A, July 18, 2006: US07080321 (55 worldwide citation)

The invention determines when an Internet browsing customer should be provided assistance by monitoring factors such as the customer profile saved at the server or in cookies, the time a customer spends on particular web pages, errors in forms submitted by the customer, web pages repeatedly viewed b ...


4
Sam Wen, Bradley S Birnbaum, Charles L Warner II: Transfer of an internet chat session between servers. Concerto Software, Bourque and Associates, February 20, 2007: US07181492 (48 worldwide citation)

A customer is transferred from a first Internet chat session on a first server to a second Internet chat session on a second server without the customer having to take any action whatsoever. The second server may be the same server as the first server or may be different from the first server and ma ...


5
Aleksander Szlam, James W Crooks Jr, Charles L Warner II: Method for avoiding call blocking. Inventions, Jones Askew & Lunsford, December 3, 1991: US05070525 (31 worldwide citation)

Methods for avoiding a call blocking feature. In a first method a list is kept for the trunks previously used to call a particular telephone number. Each time that particular telephone number is called a different trunk, not on that list, is used to place the call. The list is cleared and restarted ...


6
Malcolm T Gilliland, Charles L Warner II: Method and apparatus for improving the regulation of the speed of a motor. Malcolm T Gilliland, Jones Askew & Lunsford, May 1, 1990: US04922161 (12 worldwide citation)

An automatic braking and speed control for a device driven by an electric motor. A controller provides a pulsed output voltage having a pulse width dependent upon the load seen by the motor (16). When the drive pulses are present two diodes (52,54) and a transistor (66) serve to maintain a power tra ...


7
Brian E Boyer, Stephen T Dedier, John F Paulos, Gregory S Smith, Charles L Warner II: Digital supervisory audio tone detector. Matsushita Communication Industrial Corporation of America, Jones & Askew, December 5, 1995: US05473615 (10 worldwide citation)

A detector for determining the validity of a received code, such as a Digital Supervisory Audio Tone (DSAT) code. A received DSAT code is serially shifted into a shift register (10) which outputs the received DSAT code in parallel format to a set of 24 exclusive-OR gates (12). Another shift register ...


8
Charles L Warner II: External device interface for an electronic telephone. Jones & Askew, August 25, 1987: US04689814 (5 worldwide citation)

A telephone switch (10) having a data port (DNS) and a vioice port (VPS) is connected to an electronic telephone (12) having a data port (DNT) and a voice port (VPT) through the preferred embodiment (19). A plurality of external devices (13a, 13b, . . . 13n) are also connected to the preferred embod ...