1
Alex Yiu Man Chan, Snehal Haridas, Raj K De Datta: Caching content and state data at a network element. Cisco Technology, Hickman Palermo Truong & Becker, February 16, 2010: US07664879 (88 worldwide citation)

Methods are disclosed for caching content and state data at a network element. In one embodiment, data packets are intercepted at a network element. An application layer message, which specifies a request for specified data from a server application, is determined from the data packets. A first port ...


2
Alex Yiu Man Chan, David C Lee, Mike K Chow, Rohit Dewan: Method and system for application development. Cisco Technology, Baker Botts L, May 3, 2005: US06889375 (64 worldwide citation)

A system for application development is disclosed. The system includes programming entities, which include a workflow and a container. A contract specifies an interaction between at least two programming entities.


3
Glen Kazumi Okita, Alex Yiu Man Chan, Stanley Ka Hung Poon, Binu Thomas: Apparatus and method for collecting and displaying information in a workflow system. Aspect Communications, Welsh & Katz, May 22, 2007: US07221377 (40 worldwide citation)

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi ...


4
Sunil Potti, Alex Yiu Man Chan, Snehal Haridas, Hari Kathi, Pravin Singhal: Application layer message-based server failover management by a network element. Cisco Technology, Hickman Palermo Truong & Becker, April 13, 2010: US07698416 (29 worldwide citation)

A method is disclosed for application layer message-based network element management of server failures. According to one aspect, a network element such as a router intercepts session state information that is contained in a request from a client and locally stores the session state information. As ...


5
Glen Kazumi Okita, Suresh Kumar Agarwal, Alex Yiu Man Chan, Roy Sing Ho, Stanley Ka Hung Poon, Fung Wah Lin, Binu Thomas: Apparatus and method for extensible real-time workflows. Aspect Software, Husch Blackwell Sanders Welsh Katz, June 15, 2010: US07739325 (22 worldwide citation)

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi ...


6
Glen Kazumi Okita, Alex Yiu Man Chan, Stanley Ka Hung Poon, Binu Thomas: Apparatus and method for collecting and displaying information in a workflow system. May 19, 2009: US07535479 (19 worldwide citation)

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompi ...


7
Alex Yiu Man Chan, Wai Yip Tung, David C Lee, Stanley K Poon: Externally interrupting a communication session. Cisco Technology, Baker Botts L, June 6, 2006: US07058164 (10 worldwide citation)

According to a particular embodiment of the present invention, a method for externally interrupting a telephony communication session includes establishing the telephony communication session with a remote user using a telephony interface. The method further includes loading a web page specifying on ...


8
Ramanathan Jagadeesan, Wai Yip Tung, Bich Nguyen, Alex Yiu Man Chan, David Lee: Multimodal system and method. Cisco Technology, Stolowitz Ford Cowger, February 10, 2009: US07490125 (9 worldwide citation)

The invention relates to a system and method for coordinating multiple session multimodal interaction. The system and method includes a capability discovery module adapted to discover multimodal capability between at least one client and a multimodal device. The system and method includes an associa ...


9
Shmuel Shaffer, Alex Yiu Man Chan: Noise suppression in communications systems. Cisco Technology, Baker Botts L, February 20, 2007: US07181027 (7 worldwide citation)

A communications system contains a network linking a number of communications devices participating in a communications session. During the communications session, the communications devices share information indicating when participants are speaking. Based on this information, the communications de ...


10
Ricky Ho, Tefcros Anthias, Kollivakkam R Raghavan, Alex Yiu Man Chan: Reducing the sizes of application layer messages in a network element. Cisco Technology, Hickman Palermo Truong & Becker, October 20, 2009: US07606267 (6 worldwide citation)

A method is disclosed for reducing the sizes of application layer messages in a network element such as a network switch or router. According to one aspect, the network element receives data packets and determines an original application layer message that is collectively contained in payload portio ...