Brooks Nancy S, Fryer Paul D, Kaufman Gary S, Berkson Stephen P, Herel Charles R, Brooks Laura M: Method and apparatus for skill-based routing in a call center. Ibm, Siemens Rolm Comm, October 30, 1996: EP0740450-A2 (129 worldwide citation)

An automatic call distribution (ACD) system has a transaction queue for storing data indicating the skills and the levels of these skills that are required to process the calls at a call center. The ACD system also has a skills inventory database for storing data indicating the skills and the skill ...

Dezonno Anthony J, Quayle William R: Method and system for establishing voice communications using a computer network. Rockwell International, October 30, 1996: EP0740445-A2 (51 worldwide citation)

A method and system (100) establishes voice communications between a computer operator (102) and an agent (104) of a business over a computer network, such as the Internet (108). Using an operator computer (106), the computer operator (102) views advertisements of the business' products or services ...

Vishvjit Singh Nalwa: Method and system for panoramic viewing. At & T, October 30, 1996: EP0740177-A2 (50 worldwide citation)

Four cameras (52,54, 56, 58) provide a 360 degree view of an area using a four sided pyramid shaped element (40). The four sides of the pyramid shaped element (40) are reflective and reflect images from four different directions. Each camera is positioned to receive a reflected image from one of the ...

Rao Usha, Rubin Robert Michael: Call forwarding in intelligent networks. At & T, October 30, 1996: EP0740480-A2 (50 worldwide citation)

Intelligent call forwarding is implemented through an intelligent network. The intelligent network includes a Service Switching Point (SSP), a Service Control Point (SCP), and a Service Management System (SMS). A call to a network subscriber is routed to the SSP which is used to detect Call Forwardi ...

Raith Alex Krister: (bcch) Divided into sub-channnels. Ericsson Ge Mobile Communicat, October 30, 1996: GB2300337-A (44 worldwide citation)

Transmitting information on a digital control channel between a base station and a mobile station. The broadcasting control channel is divided into separate channels, which may for example be used for transmitting information at different rates.

Tibbitts Gordon A, Turner Evan C: Stress related placement of engineered superabrasive cutting elements on rotary drag bits. Baker Hughes, October 30, 1996: GB2300208-A (42 worldwide citation)

A rotary drill bit 10, or a method of forming such a bit, with at least two cutting element carrying regions, 510, 512, 514, 516 and 518, on the face of its crown 500, in which the cutting elements 530 in the at least two regions are differently structured to withstand the different drilling loading ...

Berthold Joachim Dr, Boehm Ludwig Dr, Breuers Werner Dr, Enderle Johannes Friedrich Dr, Fleissner Manfred Dr, Lecht Rainer Dr, Lueker Hartmut Dr, Schulte Ulrich Dl, Broemstrup Heiner Dl: Tube made from polyethylene having improved mechanical properties. Hoechst, October 30, 1996: EP0739937-A2 (41 worldwide citation)

High-strength tubing made of ethylene polymer (PE) with a bimodal mol. wt. distribution is claimed. It has stress cracking resistance >= 1400 h and fracture toughness >= 7 mJ/mm.

Netsu Shigeyoshi, Harada Yasuyuki: Apparatus and method for cleaning semiconductor wafers. Shinetsu Handotai, October 30, 1996: EP0740329-A1 (39 worldwide citation)

An improvement is proposed in the cleaning treatment of semiconductor silicon wafers in which the conventional step of cleaning with an aqueous solution of an alkali is replaced with a cleaning treatment with a temporarily alkaline pure water which is produced electrolytically by the application of ...

Campardo Giovanni: Sense amplifier circuit for semiconductor memory devices. Sgs Thomson Microelectronics, October 30, 1996: EP0740307-A1 (39 worldwide citation)

A sense amplifier circuit for a semiconductor memory device comprises first current/voltage conversion means (1) for converting a current of a memory cell (MC) to be read into a voltage signal (V9), second current voltage/conversion means (2) for converting a reference current into a reference volta ...

Wakimoto Takeo: Organic electroluminescent device. Pioneer Electronic, October 30, 1996: EP0740489-A1 (38 worldwide citation)

An organic electroluminescent device comprises an anode, a positive-hole transport layer made of an organic compound, an emitting layer made of an organic compound, an electron transport layer made of an organic compound, an electron-injecting layer and a cathode which are layered in sequence. The e ...