1
Mohammad Reza Shafiee, Sankar Subramanian: Methods and apparatus for providing live agent assistance. Verizon Services, Leonard C Suchtya Esq, Joel Wall, Michael Straub Esq, August 3, 2004: US06771766 (92 worldwide citation)

Establishing a conference between a customer at a customer terminal and a live agent at an agent station, by (a) accepting a call request from the customer terminal, (b) requesting that an available live agent take the call request, (c) when a live agent becomes available to take the call request, p ...


2
Barry Paul Pershan, Phil Biedronski, Michael W McKeehan, Joseph Mitchell West: Call forwarding methods and apparatus. Verizon Network Services, Leonard C Suchyta Esq, Michael Straub Esq, April 6, 2004: US06718026 (44 worldwide citation)

Methods and apparatus for implementing call forwarding services using AIN techniques and next event list messages are described. Methods of notifying a subscriber of a call forwarded using AIN techniques are also described. In accordance with one feature of the present invention, a subscriber is all ...


3
John R Reformato, George J Vysotsky: Methods and apparatus for providing speech recognition services to communication system users. Verizon Services, Leonard C Suchyta Esq, Joel Wall Esq, Michael Straub Esq, May 25, 2004: US06741677 (4 worldwide citation)

Methods and apparatus for providing speech recognition capability to callers in a cost efficient manner as part of one or more telephone services are described. Multiple speech recognition units with differing capabilities and therefore implementation costs are provided. Calls are assigned to speech ...


4
James Mark Kondziela: Methods and apparatus for a monitoring service. Verizon Services, Leonard C Suchyta Esq, Joel Wall Esq, Michael Straub Esq, June 29, 2004: US06757358 (4 worldwide citation)

Methods and apparatus for providing a monitoring service using a speakerphone and monitoring device coupled by a telephone line are described. A call is placed to the monitoring device and the speakerphone is then left off the hook. The monitoring device records received sounds and monitors for sign ...