A gesture-enabled electronic communication system informs users of gestures made by other users participating in a communication session. The system captures a three-dimensional movement of a first user from among the multiple users participating in an electronic communication session, wherein the t ...
A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated wi ...
A computer-implemented method, system, and program product includes a movement processing system for capturing a first three-dimensional movement of a user and capturing at least another three-dimensional movement of the user, wherein the three-dimensional movement is determined using at the at leas ...
A computer implemented method, apparatus, and computer program product for obtaining an absolute path name for an open file system object. A file descriptor for the open file system object is identified in response to a process in a first software partition opening a file system object to form the o ...
A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated id ...
A computer-implemented method, system, and program product comprises a gesture processing system for capturing a three-dimensional movement of a user, wherein the three-dimensional movement is determined using at least one stereoscopic image device aimed at the user to identify and track at least on ...
A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at leas ...
A method, system, and program for automatically adjusting window representations based on activity are provided. Current activity of a window element displayed within a graphical interface is detected. A representation of the window element is automatically adjusted within the display area to reflec ...
A computer-implemented method, system, and program product includes a behavior processing system for capturing a three-dimensional movement of an operator of a vehicle, wherein the three-dimensional movement is determined by using at least one image capture device aimed at the operator, and identify ...
A method, system, and program providing identification usage fraud protection are provided. A context for a use of an identification via a communication line is detected at a fraud protection service. The context for use of the identification is analyzed in view of multiple previous uses of the iden ...
