1
Frank E Johnson, Robert H Ogdon: Providing a presentation on a network having a plurality of synchronized media types. West Corporation, November 28, 2006: US07143177 (92 worldwide citation)

A presentation system is disclosed for synchronizing a performance of a plurality of presentation content portions at a network node, wherein, when two such content portions are to be presented concurrently at the network node, at least one is delayed until the other such portion can be presented co ...


2
James K Boutcher, Michael Todd Mateer, Craig A Webster: Method and computer readable medium for geographic agent routing. West Corporation, June 14, 2011: US07961866 (72 worldwide citation)

A method and computer readable medium for routing a call to geographically dispersed agents based on agent skill-set, agent location and caller location that results in the call being delivered to the best available agent. The computer readable medium and method are utilized with a system comprised ...


3
Ronald A Katz, Gary L West, Thomas B Barker: Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce. West Corporation, October 16, 2007: US07283974 (67 worldwide citation)

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of th ...


4
Mark J Pettay: Script compliance using speech recognition. West Corporation, March 13, 2007: US07191133 (64 worldwide citation)

Apparatus and methods are provided for using automatic speech recognition to analyze a voice interaction and verify compliance of an agent reading a script to a client during the voice interaction. In one aspect of the invention, a communications system includes a user interface, a communications ne ...


5
Robert H Ogdon, Frank E Johnson: Providing a presentation on a network having a plurality of synchronized media types. West Corporation, February 10, 2009: US07490169 (60 worldwide citation)

A presentation system is disclosed for synchronizing a performance of a plurality of presentation content portions at a network node, wherein, e.g., when two such content portions are to be presented concurrently at the network node, at least one is delayed until the other such portion can be presen ...


6
Ronald A Katz, Gary L West, Thomas B Barker: Systems and methods that use geographic data to intelligently select goods and services to offer in telephonic and electronic commerce. West Corporation, June 1, 2010: US07729945 (54 worldwide citation)

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of th ...


7
Jill M Vacek, Mark J Pettay, Hendryanto Rilantono, Mahmood S Akhwand: Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network. West Corporation, West Corporation, Rocco L Adornato, March 1, 2005: US06862343 (54 worldwide citation)

Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data during a voice-based transaction with a caller conducted over a telecommunications network. In an illustrative embodiment, the method comprises executing a script controlling a flow for the voi ...


8
David C Mussman, Rocco L Adornato, Thomas B Barker, Gary L West, Ronald A Katz: Method and system for providing offers in real time to prospective customers. West Corporation, June 10, 2008: US07386485 (51 worldwide citation)

In a remote communication environment, a method for real-time presentation of information to one or more users accessing one or more websites using an electronic communications device. Various aspects of the method comprise at least the following. Communication is established via the electronic comm ...


9
Frank E Johnson, Robert H Ogdon, Rocco L Adornato: Providing a presentation on a network having a plurality of synchronized media types. West Corporation, August 12, 2008: US07412533 (47 worldwide citation)

A presentation system is disclosed for synchronizing a performance of a plurality of presentation content portions at a network node, wherein, e.g., when two such content portions are to be presented concurrently at the network node, at least one is delayed until the other such portion can be presen ...


10
Todd B Strubbe, David C Mussman, Rocco L Adornato: Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment media. West Corporation, February 20, 2007: US07178720 (45 worldwide citation)

Methods, computer-readable media, and computer program products for encoding data representing offered items that are selected for specific respective viewers onto machine-playable storage media, with the media storing data representing at least one entertainment feature. The method can include rece ...