1
Jack Shaio: Telephone call handling system. Unifi Communications Corporation, Fish & Richardson, March 29, 1994: US05299260 (371 worldwide citation)

A system for automatically handling incoming telephone calls. The system receives an incoming call and telephony information about the incoming call, and, using a call discrimination subsystem and based on the telephony information, assigns control of the call to one of a plurality of possible appli ...


2
Jerry Gechter, Jeffrey A Fried, Robert L Pokress, G Wayne Andrews: Methods of automatically rerouting an incoming telephone call placed over a network. Unifi Communications Corporation, Fish & Richardson, December 28, 1993: US05274700 (281 worldwide citation)

A method of rerouting of telephone calls from a call receiver device to a call destination device using incoming call notification messages sent from the call receiver device to the call destination device, respond signals sent from the call destination device to the call receiver device, and callin ...


3
Jerry Gechter, Jeffrey A Fried, Robert L Pokress: Switchless automatic call distribution system. UNIFI Communications Corporation, Fish & Richardson, July 30, 1991: US05036535 (176 worldwide citation)

An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected the network via network service interfaces and providing agent status messages to the network, the system including receiving means connected v ...


4
Jerry Gechter, Jeffrey A Fried: Switchless automatic call distribution system. Unifi Communications Corporation, Fish & Richardson, December 1, 1992: US05168515 (111 worldwide citation)

An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connecting the network via network service interfaces and providing agent status messages to the network, the system including receiving circuit connecte ...


5
G Wayne Andrews, Jeffrey A Fried, Jerry Gechter, Robert L Pokress: Externally controlled call processing system. Unifi Communications Corporation, Fish & Richardson, March 1, 1994: US05291492 (108 worldwide citation)

A system for external control of call processing including a network controller that is connected to receive a third party control message regarding a call operation to be executed by one or more line controllers and is programmed to determine what first party steps need to be taken by the line cont ...


6
G Wayne Andrews, Jeffrey A Fried, Jerry Gechter, Robert L Pokress: Switchless automatic call distribution system used with a combination of networks. Unifi Communications Corporation, Fish & Richardson, December 14, 1993: US05271058 (96 worldwide citation)

An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected to the network via network service interfaces and providing agent status messages to the network, the system including receiving circuitry conn ...


7
Douglas J Ranalli, Thomas P Sosnowski, Robert Huebner: Method and apparatus for automatically sending and receiving modifiable action reports via e-mail. Unifi Communications, Wolf Greenfield & Sacks P C, August 4, 1998: US05790639 (60 worldwide citation)

A method and apparatus for assisting delivery of fax documents over a value-added network, such as a store-and-forward network. If an initial delivery attempt is unsuccessful, the network automatically sends an e-mail to the sender of the fax document indicating the status of the fax delivery and re ...


8
Thomas P Sosnowski: Apparatus and method for qualifying telephone numbers for a telephone network. Unifi Communications, Wolf Greenfield & Sacks P C, May 19, 1998: US05754640 (29 worldwide citation)

An apparatus and method for qualifying telephone numbers for a telephone network according to whether the telephone network services the particular area associated with a dialed telephone number, and whether the dialed telephone number is associated with a particular type of terminal equipment. The ...


9
Gechter Jerry, Fried Jeffrey A, Pokress Robert L: Switchless automatic call distribution system.. Unifi Communications, June 5, 1991: EP0429770-A2 (13 worldwide citation)

An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected to the network via network service interfaces and providing agent status messages to the network, the system including receiving means connecte ...


10
Shaio Jack: Telephone call handling system. Unifi Communications Corporation, BOOTH William E, May 29, 1992: WO/1992/009164

A system for automatically handling incoming telephone calls including a circuit for receiving an incoming telephone call arriving at an incoming line, a circuit (18) for receiving telephony information about the incoming telephone call, a circuit for assigning one of a plurality of possible applica ...