1
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette: System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent. The New Brunswick Telephone Company, Burns Doane Swecker & Mathis, March 16, 1999: US05884032 (773 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web) ...


2
Bateman Thomas Howard, Kierstead Bruce Edward, Noble William Alexander, Curry Timothy Lee, Lockett John Alan, Mersereau Laurie Edward, Ouellette Robert James: Changeur de canaux dacces a des services, Customer contact channel changer. The New Brunswick Telephone Company, Innovatia, SMART & BIGGAR, August 27, 2002: CA2178705 (38 worldwide citation)

This invention (The Customer Contact Channel Changer) enables the integration of different Customer Contact Channels such as live call cent re ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web ...


3
Michael D Bell, Robert M Beaumont, Allan B Cameron, Trenton A Pomeroy, Gerry Verner, Ken A Mayhew, Glen P Gnazdowsky, Barb A Roesch, Dana Allan: Apparatus for television display of telephone audio and data dialog. The New Brunswick Telephone Company, Hayes Soloway Hennessey Grossman & Hage PC, August 10, 1999: US05937038 (36 worldwide citation)

This invention relates apparatus for interconnection with the telephone network to manipulate and direct audio and data dialog relating to subscriber-directed audio, interactive voice response and data dialogue over the telephone network using a television set connected to the apparatus disclosed he ...


4
Vincent G LeBlanc, Allan B Cameron: Telephone conference bridge system. The New Brunswick Telephone Company, Wenderoth Lind & Ponack, September 9, 1986: US04611095 (23 worldwide citation)

A telephone conference bridge system comprising line interface circuits, bridge circuits, a tone transmitter/receiver and a microcomputer. The system is controlled by the microcomputer and can provide changeable levels of security such as (1) all ports open to receive incoming calls, (2) access only ...


5
C David Desjardins, Hossein Sharifian, Gregory K MacLean: Lithium-lithium nitride anode. The New Brunswick Telephone Company, Merchant Gould Smith Edell Welter & Schmidt, December 19, 1989: US04888258 (9 worldwide citation)

An anode material comprising a solid solution of lithium metal and lithium nitride can be used in lithium-based electrochemical cells. The anode material can incorporate lithium alloys, carbon and polymeric materials.


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Bell Michael D, Beaumont Robert M, Cameron Allan B, Pomeroy Trenton A, Verner R Gerry, Mayhew Ken A, Gnazdowsky Glen P, Roesch Barb A, Allan Dana S: Apparatus for television display of telephone audio and data dialogue. Sasktel, The New Brunswick Telephone Company, Bell Michael D, Beaumont Robert M, Cameron Allan B, Pomeroy Trenton A, Verner R Gerry, Mayhew Ken A, Gnazdowsky Glen P, Roesch Barb A, Allan Dana S, PROULX Eugene E, April 27, 1995: WO/1995/011563

This invention relates apparatus for interconnection with the telephone network (26) to manipulate and direct audio and data dialog relating to subscriber-directed audio, interactive voice response and data dialogue over the telephone network using a television set (20) connected to the apparatus di ...