1
Jesse Bradley Bridges, Cameron Kelly Coursey, Mark Steven Wuthnow: Intelligent roaming system with over the air programming. SBC Technology Resources, Greenblum & Bernstein, November 14, 2000: US06148197 (313 worldwide citation)

An apparatus for selecting a preferred wireless carrier from a plurality of wireless carriers for use by a mobile station when the mobile station is roaming outside of a home market area is provided. The apparatus comprises a database, a generator, and a data providing device. The database stores pr ...


2
Cameron Kelly Coursey: Mobile station with intelligent roaming and over-the-air programming features. SBC Technology Resources, Greenblum & Bernstein, September 7, 1999: US05950130 (298 worldwide citation)

A method of intelligent roaming wherein a Systems Access List (SAL), programmed into the memory of a mobile station over-the-air or via a physical interface, is used to select a preferred system for service. When the mobile station is powered on, it scans the home band first, then a secondary band i ...


3
Robert R Bushey, Thomas Deelman, Jennifer Mitchell Mauney: System and methods for intelligent routing of customer requests using customer and agent models. SBC Technology Resources, Greenblum & Bernstein, May 14, 2002: US06389400 (242 worldwide citation)

System and methods for intelligent routing of requests from customers to agents where a request is received at a service center from a customer. Identification information related to the customer is accessed. Background information on the customer is retrieved from a storage facility. Task and attit ...


4
Thomas Lee Adams, Xiaolian Yang Bi, Gordon Lynn Blumenschein, Nancy Ann Book, Rodney T Brand, Susanne Marie Crockett, Laura Kay Culli, Mary Louise Hardzinski, Michael Albert Machacek, Thomas Joseph McBlain, John Wesley Moss, Stephen Mark Mueller, Karen Jeanne Pelletier, Richard Everett Sabinson, Paul Wilczynski, Elizabeth Goldwyn Gibson: System and method for implementing and accessing call forwarding services. SBC Technology Resources, Greenblum & Bernstein, October 7, 2003: US06631186 (236 worldwide citation)

A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a su ...


5
Daniel W Mauney, Marc A Sullivan, Charles A Green, Steven A Harbin: Enhanced wireless handset, including direct handset-to-handset communication mode. SBC Technology Resources, Toler Larson & Abel, March 8, 2005: US06865372 (173 worldwide citation)

A wireless handset is provided with enhanced features and capabilities. The wireless handset may be embodied as a full-featured handset that is capable of operating either within a wireless network (such as a cellular or PCS network) or in a direct handset-to-handset communication mode that is indep ...


6
Robert R Bushey, Jennifer M Mauney: Method for categorizing, describing and modeling types of system users. SBC Technology Resources, Greenblum & Bernstein, June 11, 2002: US06405159 (152 worldwide citation)

A method for categorizing, describing, and modeling types of system users where information from the models can be used in designing a user interface. Users may have improved performance using the user interface. A list of tentative behaviors of the users is created. This list is created by identify ...


7
Javier B Arellano, Abha S Divine, Zuzana K Dobes, Guangtian Liu: System and methods for an architectural framework for design of an adaptive, personalized, interactive content delivery system. SBC Technology Resources, Greenblum & Bernstein, February 17, 2004: US06694482 (141 worldwide citation)

System and methods for creating and delivering interactive multimedia content that can dynamically adapt to at least one user. At least one user model is created for at least one user. The at least one user model represents interests and trends of the at least one user. A multimedia story is develop ...


8
Daniel W Mauney, Marc A Sullivan, Charles A Green, Steven A Harbin: Enhanced wireless handset, including direct handset-to-handset communication mode. SBC Technology Resources, Greenblum & Bernstein, November 19, 2002: US06484027 (128 worldwide citation)

A wireless handset is provided with enhanced features and capabilities. The wireless handset may be embodied as a full-featured handset that is capable of operating either within a wireless network (such as a cellular or PCS network) or in a direct handset-to-handset communication mode that is indep ...


9
Robert R Bushey, Jennifer M Mauney: Method for categorizing, describing and modeling types of system users. SBC Technology Resources, Greenblum & Bernstein, February 8, 2005: US06853966 (118 worldwide citation)

A method is provided for modeling types of customer service representatives that use a customer service representative interface. The models are used to provide data for designing the customer service representative interface. The method includes identifying behavior types of customer service repres ...


10
Thomas Lee Adams, Laura Kay Culli, Michael Albert Machacek, Richard Everett Sabinson: Internet caller identification system and method. SBC Technology Resources, Greenblum & Bernstein, November 9, 2004: US06816481 (109 worldwide citation)

The present invention is an Advanced Intelligent Network (AIN) based system and method that allows a subscriber connected to the Internet via a dial-up connection to receive caller identification information concerning an incoming telephone call. The information may be provided via a pop-up dialog b ...