1
Konstantin Othmer, Chris Derossi: System and method for remotely monitoring a plurality of computer-based systems. NoWonder, Gray Cary Ware & Freidenrich, December 26, 2000: US06167358 (235 worldwide citation)

A system and method for monitoring the operation of a plurality of computer-based systems connected to a server, each computer-based system having a microprocessor that executes one or more software applications is provided wherein a separate programmable nub gathers information about the computer-b ...


2
Othmer Konstantin: User support system and method. Nowonder, LOHSE Timothy W, December 7, 2000: WO/2000/074193

A user support system (30, 38, 40, 42) for automatically providing user support for software applications, system software or computer hardware is provided. The system (30, 38, 40, 42) may detect various computer problems, such as a software application crash or error message, a system software cras ...


3
Othmer Konstantin: User support system and method. Nowonder, March 27, 2002: EP1190475-A1

A user support system (30, 38, 40, 42) for automatically providing user support for software applications, system software or computer hardware is provided. The system (30, 38, 40, 42) may detect various computer problems, such as a software application crash or error message, a system software cras ...