1
Leslie Andrew Coward: Method and system for heuristically designing and managing a network. Mortel Networks, Carr & Storm L, March 26, 2002: US06363420 (20 worldwide citation)

A method for performing combinations of functions which can heuristically modify the functional components of the machine, separate such functional components down to the device level, and optimize the distribution of information between the functional components, by defining the domains for the net ...


2
Michael C G Lee: Call features for automatic call distribution system. Mortel Networks, February 8, 2011: US07885400

Call features for an Automatic Call Distribution (ACD) system implemented within a packet-based telephone environment are disclosed. Within a packet-based network, data messages are transferred between the ACD system and customer telephone stations while the customer waits for an attendant to become ...